I must have had the worst mango smoothie ever at this location today. First, they seem to have run out of mangoes, so an employee went somewhere to get the fruit. They didn 't bother telling us there would be to be a very long delay in making thedrink; otherwise, I would have just canceled the order. While I was waiting, numerous other customers were being served andreceived their orders. When I finally got the smoothie, if you can call it that, it had absolutely no flavor (no sweetnesswhatsoever), was lukewarm and had a weird consistency. The mangoes, which took so long to obtain, did not seem fresh either. Ishould have gone back to get a refund, but our car was far from the store and I did...
They forgot to make my order so I had to remind them of it, which normally wouldn?t be so annoying except I waited so long for the worst matcha latte I?ve ever had. It was so watered down. The croissant was also really old-tasting, like they were made theday before but didn?t sell well. The flavor of the croissant was okay though, it was just way too old (so the texture wasoff). Also not my issue but it rubs me the wrong way that they refused to give this poor mother with 3 children some morenapkins. Seriously? I guess it?s BYON now?bring your own napkins. That being said, the interior is clean and the artwork looksnice. But the food and service could use a lot of work.
I had a disappointing experience at the restaurant. They forgot my order, and I had to remind them, which wouldn't have been too frustrating if I hadn't waited so long for what turned out to be the worst matcha latte I've ever had—it was so diluted. The croissant also tasted quite stale, as if it had been made the day before and didn't sell well. The flavor of the croissant was decent, but it was definitely too old, affecting its texture. Additionally, it bothered me to see them refuse service to a struggling mother; that seemed unnecessary and unkind.
I had the worst mango smoothie ever at this location today. First of all, it seemed they had run out of mangoes, so an employee had to go somewhere to get the fruit. They didn’t bother to inform us about the long wait for the drink, or else I would have just canceled my order. While I was waiting, several other customers were being served and receiving their orders. When I finally got my smoothie—if you can even call it that—it was completely lacking in flavor.
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Patisserie Florentine used to be a fantastic spot for coffee, but something seems to have changed. Today, the coffee we received—possibly made by new staff—was noticeably below their usual standard. I wish I had taken photos before to show the difference, as the quality has dropped significantly, along with the service. It’s really disappointing. Hopefully, things will improve next time.
The food at Patisserie Florentine is outstanding, and the staff are always very friendly, even when I’m just stopping by for a pastry and coffee. I often order from their online mail service when visiting relatives several hours away, where good bakeries are hard to find. Their shipping must be excellent because the cakes taste just as fresh upon arrival.
I had a disappointing experience with the staff at this restaurant. I visited on November 19th, 2022, around 4 PM to place an order, but the staff informed me that they were on break. There was no explanation or offer to return later—just a straightforward "we are on break." It's really unfortunate! I feel bad for the owner of this establishment.
The staff at Patisserie Florentine in The Shops at Riverside are incredibly friendly and accommodating. The coffee is absolutely delicious! I recently joined their free coffee club and was amazed by all the extra perks they offer. Most importantly, the staff’s warm and welcoming attitude makes it my go-to spot for a daily pick-me-up after work.
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This cafe is extremely friendly. Manager Sia and Kevin made my little sister I feel welcomed and right at home. The drinks here were absolutely delicious. I highly recommend consumers to order the dirty chai, perfect holiday drink!
Omg what can I can I love the staff great customer service and one of my favorite pastries is this gluten free blueberry Almandine get it warm it?s the best ????and the pepperoni pizza is so good
