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"The sandwich was burnt and not edible. The drink was ½ full"
Phone: +16504030110
Address: 1020 Park Pl, San Mateo, United States
Reservation, Booking
City: San Mateo
Monday: 05:00-18:05
Tuesday: 05:00-18:05
Wednesday: 05:00-18:05
Thursday: 05:00-18:05
Friday: 05:00-18:05
Saturday: 06:00-18:05
Sunday: 06:00-17:05
Dishes: 10
Categories: 5
Reviews: 2905
For the record I am a long time lover of Peet?s. I went into this Peet?s in San Mateo and ended up having to wait between five and 10 minutes for them to clear the orders ahead of me and, I guess, deal with their online orders. When it was finally my turn i ordered a coffee and asked the clerk if she would comp me a shot of espresso for my troubles. To which she responded, Twice, that she could not do that. I told her that if she couldn?t take care of a customer then I was going to walk and she just looked me in the eye and repeated, I can?t do that. So I left. Too bad, I won?t be coming back to this Pete?s, I don?t like the way they treat their customers.
We?ve been Peet?s customers for years but this is really it. Every weekend we order coffee with pastry. The app says the wait time is 20 min. Okay. But it consistently takes them 40 min and more to just heat up the pastry. They move very slow, chat nonstop and pay no attention to their customers. At the end, it?s been so many times when we got cold coffee, no pastry, and crying baby because he was completely bored by waiting. This is the worst service ever! We did like Peet?s coffee but the Starbucks across the street is our go-to now because they are excellent in their speed and customer service. So so sad about Peet?s.
This peets location is great. Able to social distance and are clean and organized. I appreciate the staff for having great customer service. Coffee is great and is not so hot nor cold but just right. Pastries are nice and fresh and their service is outstanding
Coffee great. Customer service terrible! Employees talk behind counter for minutes, totally ignoring the line. When you finally get to the register, the associate was very rude, took the order, and never said thank you. Peet is rolling over in the grave???? Book a table now
This Peet's location is by far the worst one I have ever been to. And it is consistently bad. Do you purposefully serve day old coffee and rock hard breakfast sandwiches, or are you just that bad at your job?
Great place order everyday. Only thing sometimes is different coffee i like my coffee on Sundays mornings Don?t know who works but i love it more than other days
I ordered online. Parking was easy to find. My drink was stolen. But staff was quick to provide me a drink quickly. It was delicious.
Great place and great coffee. It is pretty sad it allow people without mask sit inside. Book a table now
Extremely friendly and treats the dishes with attention to detail!
