Pizza Hut - Table reservation

Received the wrong order and when I called about it the rep basically said she doesn’t understand how that was possible. Stated they would send a reorder but after an hour waiting for it I called again. The pizza was still sitting there. Zach said he would send it now but could not make me a priority over other customers even though my original order was completely wrong. Asked who the manager was and he stated he was and asked if I wanted to write his name down. Customer service and competency definitely lack at this location.

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The staff was very friendly and understanding. However by the time I got my pizza I had to call twice to check the delivery status, because it was about 20 min past the estimated delivery given at check out. As well as when it left the store I had to call after 40min of it leaving the store and I had not received it. It unfortunately was no longer hot when I did receive it. The staff was very friendly though and addressed my concerns and got it to me 5 min after my 2nd call. I appreciate their work and customer service.

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twice in 10 days I ordered a thin crust, applied for it to cut square. the first 1 was triangular and square cut. the pizza was in a round in pieces. the second was 9 huge squares. very disappointing to miss a simple detail so twice.

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BO I believe assist me with my order. The pizza went to the next door neighbors house instead of mine. He made sure another pizza was made and had them call me whe. The pizza was at my home this time.thabk u

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I understand that I placed an order during a busy time, but if I am waiting 2 hours for delivery, I expect my pizza to be hot, and not soggy and barely warm.

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