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"Was alrightDietary restrictions: Don’t do dietParking: Parking too small"
Phone: +18172817770
Address: 6500 Denton Hwy, Watauga, 76148-2506, United States Of America
City: Watauga
Website: https://locations.pizzahut.com/tx/watauga/6500-denton-hwy
Monday: 10:30 -23:00
Tuesday: 10:30 -23:00
Wednesday: 10:30 -23:00
Thursday: 10:30 -23:00
Friday: 10:30 -24:00
Saturday: 10:30 -24:00
Sunday: 10:30 -23:00
Dishes: 2
Amenities: 3
Categories: 4
Reviews: 158
Worst customer service experience ever. The store attempted to deliver our order via Doordash. Supposedly, the order was delivered to us, as communicated by Doordash or the Pizza Hut app or both. However, the order was never delivered. We tried to contact the Doordash driver but he never responded by text or phone call. Then, we tried to contact the store, but when you call the store, you are actually calling a call center. The call center rep tried to transfer us to the store, but we ended up back at the call center about 4-5 times. Come to find out, the store 's phone was either disconnected or wasn 't working. We finally got a Pizza Hut customer service rep (not from the actual store, ano...
On Tuesday I ordered delivery by phone and got a Thin Crust Meat Lover's Pizza and 12 bone-in mild buffalo wings. When the food arrived the pizza was outstanding, but the wings were not up to their usual standards. I called the store and the manager, Eric, who actually took my order, answered and was so incredibly professional, courteous and just pleasant!! He worked it out to make me fresh wings the next day to make up for it! They were incredibly delicious! I wanted to recognize Eric and Pizza Hut for continuing to provide outstanding food and service to their customers! Thanks Eric!! It was a pleasure meeting you!
I checked in for my curbside order at the time it said it would be ready. I saw an employee talking to a guy, so I wasn’t sure if he was ordering so I gave it a minute. I waited in my car for over 10 minutes, and the employee looked at me several times, but never came out with my food. Then I believe her daughter went in and they were all hanging out, so I finally got out of my car and she pulled my pizza out of the warmer. It had been ready the entire time I was there waiting outside but she was too busy hanging out to bring my pizza to me.
Ordered delivery. The store near me uses Doordash to deliver orders. The driver forgot the drinks and blamed it on the store. Then threw the stack of pizzas at my roommate and ran down the sidewalk and drove off before we could ask anything else. When we opened the pizzas we discovered that he must have dumped them in the floorboard at some point because they were big piles of mush on one side of the box.
Was alrightDietary restrictions: Don’t do dietParking: Parking too small
