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"We originally ordered from Domino's...They canceled our order without telling us, so at 9:45 PM we decided to get Pizza Hut. They got the pizzas to us within a reasonable amount of time and it was perfect!! Thank you for salvaging what was left of ourFriday Night!"
Phone: +18019649696
Address: 2730 W 3500 South, West Valley City, 84119, United States Of America
City: West Valley City
Website: http://www.pizzahut.com
Dishes: 1
Amenities: 3
Categories: 5
Reviews: 708
I picked up a large supreme pizza tonight, and it was a disappointment. They layered it incorrectly, putting the cheese down first, followed by the marinara and then the toppings. As a result, the cheese didn’t melt properly, and when I tried to pick up a slice, all the toppings and marinara just slid right off. I mentioned this to them, and they offered me $5 in store credit. Are you kidding me? What am I supposed to do with that? Maybe buy a 2-liter soda? Shaking my head.
Placed an order for lunch, scheduled a time for pickup. Realised we needed it a little earlier so called 3 TIMES to try and insure it would be ready on time. No answer. When I arrived, I sat for over 10 minutes. No one came to greet, or give anupdate. When some one finally did come out, the order was indeed ready, but no customer service at all. Pizza Hut is one of myfavorite pizza places, but will definitely avoid the location in the future.
I ordered from this restaurant and they completely forgot the extra marinara sauce and the sodas I requested. They mentioned they would send out the sodas they missed, but that was four hours ago and I still haven’t received them. I usually don't order from Pizza Hut since it tends to be pricier than other chains. I've learned my lesson—next time, I'll save my money and go with Domino's instead.
UPDATE: I spoke with the general manager today, who informed me that they were significantly understaffed on Sunday. He was very polite and apologetic, and he took steps to make things right. PRO TIP: It's better to call and place your order rather than using the app, as the app may not provide accurate wait times when they are short-staffed.
We originally ordered from Domino's...They canceled our order without telling us, so at 9:45 PM we decided to get Pizza Hut. They got the pizzas to us within a reasonable amount of time and it was perfect!! Thank you for salvaging what was left of ourFriday Night!
