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"This place never has riders available for delivery. They're constantly messing with orders. And people are wondering why the pizza hut goes down."
Phone: +17173993400
Address: 777 Manor St, 17603, Lancaster, US, United States
City: Lancaster
Website: https://locations.pizzahut.com/pa/lancaster/777-manor-st
Tuesday: 09:30-22:40
Wednesday: 09:30-22:40
Thursday: 09:30-22:40
Friday: 09:30-23:39
Saturday: 09:30-23:39
Sunday: 09:30-22:40
Dishes: 10
Amenities: 8
Categories: 5
Reviews: 1417
I just ordered a lunch special from this facility. It was a pan pizza and a soda. It was a five dollar special plus taxes. I get there to pick up and I only give me the personal pan pizza. Clearly there was some confusion but I paid $the cost of the specialplus tax o line- why the refusal to supply the drink? I had curbside and had to go in. Explained and was still denied the drinkEVEN as a customer courtesy for all my inconvenience. I have been in customer service for 30 years. I hope one drink was worth acustomer and a unsatisfied rating. I left the pizza behind, I pray the refund the cost. I know ? customers aren?t the focusanymore.. are they?
I have lived in lancaster all my life and this is my first time ordering from this particulat pizza hut. The person that took my order over the phone was very nice, professional and had great customer service. My husband went in to pick up the pizza andsaid the 2 employees In there was nice also. I had no problems with my order. The dinner box was still hot when it got home anddelicious. I was hesitant to order from here based on past reviews from others but based on my experience, I will order fromhere again. I did order during lunchtime and it was for pick-up so that may play a huge role in my experience.
The Manor Street location has exceeded expectations without fail. I have used them about 6-7 times in the past few months for work functions and have never once been less than thrilled with the service. Don't be fooled by this small, city location. Theirdedication to customer service excels the big fancy locations by a mile. Someone here truly has a passion for their restaurant.
I haven't had Pizza Hut pizza in forever! There aren't very many around anymore. I ordered online and picked up through DoorDash. It's only a takeout spot, there's no indoor or outdoor seating. The staff was friendly and prompt. The food was asgood as I remembered it. It's in an unfamiliar part of downtown Lancaster for me so I had to use my GPS.
This place never has riders available for delivery. They're constantly messing with orders. And people are wondering why the pizza hut goes down.
