"Would not recommend ordering from here, over an hour and half late, no one answering the phone to deal with the complaint"
Ordered a delivery at 19:01 and said this would be 75 85 minutes no problem. We waited this amount of time and longer. I rang the store at 20:50 to be told the order was not going to be completed due to lack of stock and they should not of accepted our order despite payment of £54.70 being taken from our bank account. Poor service considering I had to ring myself to find this out and no one from Pizza Hut had contacted us. Sounded like they had taken too many orders on too which they did not seem to be able to fulfil despite already taking money from us. The person from the St. Helens Pizza Hut branch informed me to ring a number for an email address to get the money back. This does not prov...
Ordered 2 pizzas for my family at 8 online service said 1 hour 20 mins which was fine 1 hour 40 mins still no delivery phoned up said been busy but pizza was being prepared and be another 30 mins said ok that ok 40 mins later still no delivery phoned again said they were short of staff and pizza had not been prepared yet stil waiting at 11 Dear Pizza Hut St. Helens if you can not deliver on time that's fine, I will go somewhere else! But please let me know so I can order from somewhere else, my wife has gone to sleep now. To top things of when I phoned to complain they hung upP.s my wife works for the NHS this was supposed to be a chill night far from it.
Did an online order at 6PM. The website said 60 to a maximum of 90 minutes, Tried to telephone after a two hour wait, eventually managed to talk to a lady who told me it will be another 30-40 minutes. Finally arrived 3 hours 15 minutes after we ordered, so why not tell us the truth when we order? You would have much better feedback if you where honest with people, its not difficult and we do realise you are busy but just be honest.
Send wrong food and still charge , food was cold and customer service is shocking, staff are so rude , got told there is nothing they can do in store and I would have to email , still waiting for a response and from the reviews I have read I'm not counting on it , will not be ordering drom these again.
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Ordered food at 21:45pm last night was about a £70 order, rang up at 23:00 to see where my food was and it took me 34 calls to get through, finally got through to some one and he said it will be another hour. 1am and still no food what an absolute disgrace the place should be shut down
This pizza hut shop has the best staff, very friendly and they make the best pizzas around, I won't go anywhere else so well done to all the hard working staff and drivers as nothing is too much trouble x
I had an amazing experience with the delivery driver and the food. I believe his name was Mark. I would definitely return to this restaurant. The delivery was swift, arriving in less than 40 minutes.
I would recommend avoiding ordering delivery from St Helens as they only have three drivers and still promise deliveries that they are unable to fulfill.
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This is the worst fast food delivery place I have ever used in St. Helens. This will be my last order from this shop with its terrible staff.
Would not recommend ordering from here, over an hour and half late, no one answering the phone to deal with the complaint
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