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"I got a highly overpriced medium pizza that was very poor in quality. Pepperoni was almost charcoal and had no flavor."
Phone: +18009488488
Address: Orchard Gateway Boulevard, North Aurora, 60542, United States Of America
Reservation, Booking
City: North Aurora
Website: https://locations.pizzahut.com/il/north-aurora/1800-orchard-gateway-blvd-n
Monday: 11:00 -22:00
Tuesday: 11:00 -22:00
Wednesday: 11:00 -22:00
Thursday: 11:00 -22:00
Friday: 11:00 -24:00
Saturday: 11:00 -24:00
Sunday: 11:00 -22:00
Dishes: 0
Categories: 5
Reviews: 34
We ordered a large pizza with only pepperoni today (a Tuesday) and chicken wings. We ordered it at 1:19pm (so not a super busy time like dinner) the email confirmation said it would take around 28 40 minutes to get to us. We live less than 15 minutes (3miles) from this Pizza Hut we ordered from. We live in a big house with numbers on the house as well as mail box. The pizza didn't get here until 2:20pm . When the lady got to the door she stunk like cigarettes and had cigarette burns in her shirt!!She said she couldn't find our house or the last house she delivered to that's why she was so late. She was disheveled and gross. Smelt terrible like stale cigarettes . She gave us our pizza which w...
Horrible experience at my local Pizza Hut that I have patronized for 10 years. Ordered two stuffed crust pizzas (carry out) that were absolutely horrible! Crust was badly undercooked and had almost no cheese inside. Pizza dough was stretched so thin that it crunched like a taco shell. When I called to complain, employee Sasha was rude and told me that I had to drive back to the store with the uneaten pizza and that they would only pro-rate a refund based upon how much of the pizza we had managed to choke down. Like most customers, I am happy to forgive the occasional mistake if the business apologizes for the bad experience and makes it right. I was a regular customer for 10 years. Now I wil...
This place is ill managed and 50/50 they will get your order right. I used to live in Elmhurst and never an issue during the 7 yrs I lived there so I think I can speak with some expertise on what right can look like and the Aurora Lou's is not it. The hot mess in Aurora is just that. Fat chance they will get it right. Boycott or bypass the Aurora store as it's just not worth it. Not sure why they can't figure it out but I for one I won't waste my money at this one. Lou you need to hire a manager, not just another booger eater called a manger!
Do not order or eat at this location. They hire racist negligent driver's who actually swear at you and take over an hour to deliver your food. In addition, the manager's are some of the worst examples of customer service I have ever seen. Hanging up on customers, lying to them, this is definitely a store that doesn't need to be in business. I'll never eat here again. No company should ever allow this form of behavior. If Starbucks can't get away with it, why should pizza hut??? Book a table now
I am extremely disappointed with the return of the New Yorker! This feedback applies to the product itself, rather than a specific location. It tastes just like regular pizza, and if I wanted that, I would have ordered it! I much preferred the crust, sauce, and pepperoni from the original New Yorker. I won't be ordering this again.
From the moment you come to this restaurant team give you a pleasant feeling. Very courteous waiters, it is a happy place to pass time with friends and colleagues or with your date. tasty cooking, specialist chef de cuisine, decent pay and courteous service. Highly recommended.
Terrible experience. The food arrived 45 minutes late, just as my work meeting was wrapping up. They refused to offer a refund and were extremely rude while I was trying to resolve the issue.
This Pizza Hut is fantastic! Every time we order, whether we choose to pick it up or have it delivered, the staff is friendly, the pizza is amazing, and it arrives hot. Book a table now
Had a fantastic experience here with my kid. The food arrived fast and the customer service is just awesome. Prices are fair.
I got a highly overpriced medium pizza that was very poor in quality. Pepperoni was almost charcoal and had no flavor.
