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"Best service.. better than the one on 10st.. manager Rafa was so nice .. place was clean .I recommend it..."
Phone: +19566309862
Address: 5025 W Expy 83 Suite 165, McAllen, TX 78503, United States
City: McAllen
Website: https://cyrusramsey.com/places/pollo-palenque-mission-tx/
Monday: 11:00 -22:00
Tuesday: 11:00 -22:00
Wednesday: 11:00 -22:00
Thursday: 11:00 -22:00
Friday: 11:00 -22:00
Saturday: 11:00 -22:00
Sunday: 11:00 -22:00
Dishes: 22
Amenities: 5
Categories: 5
Reviews: 985
My greatest appreciation to the management and upper management team of this establishment, my wife and I had a minor issue with the cashier and a member of the kitchen staff, regarding an order we wanted that varied a slight bit from the original menu item that resulted in us leaving the restaurant without placing any order at all. I contacted the the main office and within minutes we received phone calls from both the District manager and general manager who were both super professional and genuinely concerned about our experience within their restaurant and went above and beyond to make it right ,WOW! you don't see customer service like this nowadays. Turns out it was a simple misundersta...
Ruben did an awesome job! We ordered drive-thru and I guess we forgot something else and drove away. He ended up chasing after us to give us our food. Great customer service!!!
What you expect from a bbq Chicken place,nice hot freshly made chicken. Still miss the salsa bar(Update,Salsa bar is open! but hey we are lucky to be dining in
Really good grilled chicken but pieces can be small but made fresh, sides are really good and service is always good
Best service.. better than the one on 10st.. manager Rafa was so nice .. place was clean .I recommend it...
