Every February, Popeyes brings back their fish sandwich and shrimp tackle box as a limited-time offer for $6.99. This promotion is available both in-store and online throughout California, but not at this location. When I inquired about the $6.99 shrimp tackle box, the staff insisted that it was only available online, which is not true. I reached out to Popeyes corporate, and they confirmed that the deal is indeed accessible in-store and online for 30 days. I think the owner should make sure the employees are aware of this promotion.
The fries were cold and not cooked thoroughly, and they were carelessly thrown into a bag without any proper packaging. The fish was good and fresh, but the bun wasn't toasted. The manager was unfriendly and appeared overly focused on cost-cutting; she could certainly benefit from additional training. I don't eat the sauce that came with the burger, and I found it frustrating that they wanted to charge me extra for a different one!
The bathrooms have been out of order for the past 30 days, and they haven't fixed them at all. It's a takeout place, but if you want to sit down and eat, there's no bathroom available to wash your hands, which is quite unusual. The prices are also a bit high; I mean, rice and beans are some of the cheapest foods out there, and for $3.99, you only get a small portion. I'll attach a photo so you can see for yourself.
I had a very disappointing experience at the restaurant. The customer service was the worst I've ever faced. My spicy chicken sandwich was both soggy and dry, and the bun was cold, served with just a single pickle. To make matters worse, the fries were stale and cold—I even hurt myself poking at one! I truly hope they can make some improvements.
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If i can give 0 stars i would. First of all bad customers service the lady with glasses linda is the name was being rude to customers (us) and her workers. Place don’t even look clean and lets not talk about the moldy and filthy fountain drink. Had to get a refund back before we get sick.
This is an excellent fast food chicken place! The blackened chicken sandwich is an amazing burst of flavor. They serve tasty sweet tea, and the service is outstanding. The only downside was that the restrooms were closed, so I had to go next door to use the facilities.
The food is outstanding, definitely deserving of an A grade. However, the service leaves something to be desired, hovering around a C. Unfortunately, the wait time is quite long, which is really disappointing.
Staff seemed overwhelmed or unconcerned, with one taking their break by the register. Place is a mess and only earned a passing score, and it just tastes like spicier KFC. Flies EVERYWHERE. Real dingy vibes.
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The employees are very rude, they not pay attention on the orders. Hopefully the administration do something about it. Never coming back to this location.
Bad customer service, specially 1 hour before closing. Don't recommend
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