When I arrived, they told me they were out of shrimp. I then ordered the Tuesday special and a tender box. The process took forever because the sales associate kept asking me what I wanted, even though I had already told her multiple times. Keep in mind, I only had a 30-minute lunch. When I got back to work, the tenders were dry and tough, like they’d been sitting out all day, and the mashed potatoes were hard. For the Tuesday special, I had requested all thighs but received one thigh, a leg, and a breast instead. When I called to address this, they asked if I could bring it back. I explained I had just returned to work after lunch, and she then asked if I could return it the next day. The i...
I went through the drive-thru and had to wait a long time to place my order. After ordering, I was asked to pull ahead and wait for my food. Meanwhile, 6 to 7 cars came to the window and left with their meals before my order was even brought to my truck. When I finally checked my bag, I realized that some of my food was missing. Once I got home, I discovered that the chicken nuggets I ordered were stale, and the sauce I requested wasn’t included. Overall, I would rate the service as 1 star.
The service was awful last time, and this visit was no better. I had to wait to order even though there were no other customers. The woman at the window hurriedly handed me my food and shut the window before I could put it in my car. I ordered the family meal but only received the old chicken, which had clearly been sitting out all day, along with cold cookies. This was the worst experience I've had here. This place has been declining for a while—don’t waste your money.
This place is a joke. I went through the drive-thru and ordered a family meal, specifically asking for it to be fresh. I didn't mind waiting, but the manager insisted the chicken was just ready. When I got home, the fries were cold and the chicken was only warm, as if it had been sitting under the heat lamp for a few hours. I've called eight times, but no one answers. I definitely don't recommend this location; I expected much more from Pearl.
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Ladies and gentlemen, this is Pearl, Mississippi. I don't know the manager of this place, but this place is excellent!!!!! Everyone seems on their toes completely great customer service, great fast service, and the list can go on!!! Thank you for your great customer service!!!!
Have you ever realized how much quicker your food arrives when you order inside? The customer service is notably improved as well, especially when you're greeted with a smile. I was truly impressed by their service on Black Friday!
This was my first time trying the highly talked-about chicken sandwich. While I don't believe it's worth getting into a heated debate over, I still found it to be quite tasty.
I walked in to place an order and saw the employees eating next to the fryer and licking their fingers while handling food. I left right away!
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I absolutely love the apple pies! That's my main reason for stopping by. They’re fresh and served hot, and they're simply delicious!
The restaurant was quite good, and my food was served quickly.
