My boss wanted to buy my coworkers and I lunch, went online and ordered for everyone. The food was delivered, had coworkers order sprite but when I opened the bag it was all Coke. My soup was cold, and a coworker ordered double meat and did not get it. Called to speak with the manager who rudely let me know they were out of sprite and instead of calling to see what to substitute it for they just grabbed coke. I understand that they could have been busy but still. The reason for the review is the rude manager, this phone call was not the only interaction I had with him, after I submitted the order online I called to just confirm they had received the order and that was it, the person answerin...
Oh Potbelly how I love you so but man you failed me today. After ordering on GrubHub at 1214pm today, I was left with no food at 118pm and two drivers who had showed up and left because of the wait and horrible communication.I understand you have online, in-store, and catering orders but maybe stop accepting them when you can keep up? Over an hour and my sandwich isn't even made? I had to go through the hassle of getting a refund from GrubHub (that was fun) and ordered Jimmy Johns. Let me tell you ..they were freaky fast.Really poor service today that will definitely make me think twice before suggesting Potbelly again for lunch ?
I ordered catering from Maple Grove Potbelly for an employee event last week, but our order never arrived. I called for over 30 minutes with no response. I finally got in touch with someone the next day, but they couldn't even explain what went wrong. They promised to follow up, but all they did was issue a refund. At least we received that. I would recommend steering clear of catering from this location; it was a major disappointment.
Delivery order is consistently wrong. No recourse for fixing it other than driving to the location, which is not a solution for me. Have called about it and the male manager during the day has said things like, “I don’t have time for this right now, call back later.” Which to me is unacceptable customer service. Today I wanted to try a cinnamon roll cookie, and got a sugar cookie instead. All I want is to receive the food I order.
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I usually enjoy Potbelly, but unfortunately, my recent sandwich seemed to be spoiled, as it gave me food poisoning. My partner is also feeling unwell, though not as badly. This is the second time I've felt unwell after eating at the Maple Grove location, but it’s the first time I’ve actually vomited and felt this sick.
We set an order in advance so that we could pick it up. We understood that it was busy and we waited patiently for our order. It took over an hour but turns out the order was ready the whole time. We talked to 3 different employees to make sure it wasn’t ready because on the app it said our order was ready..
Food is great but the store is filthy and customer service is terrible the manager Brad is rude and impatient. He also bullies his staff and says very sexist jokes while customers are present. Brad thinks it's funny to pick on special needs persons, extremely inappropriate and
bro i never review anything but idk how hard it is to make a sandwich they never give me the correct order. Got the complete wrong thing and my bread is burnt black and hard. bro pls i’ll get behind the counter and make it!!!!?
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This is a place for people with nerves of steel, I have no idea how you can wait so long, I’m unlikely to ever return here
They were slammed with a bogo deal. Staff was great as were the sandwiches.
