This message is for Potbelly CORPORATE/STORE MANAGEMENT — not the staff of this specific store. The staff at this location does their absolute best and the issues are out of their control.Today was the second time I’ve had to wait over 30 minutes to get a pickup (that was supposed to be ready) and the staff is completely overwhelmed. As a corporate entity, you need to support your locations properly so they can handle the volume they are getting daily. They have more pickups than in-shop orders and they only have 1 person handling pickup. There’s also not a separate line with a cold table for them to make the pickup orders, so of course everything is going to be backed up for hours.Stop tort...
Truly the worst. This is not from one experience but multiple. I honestly have never seen a more disinterested, apathetic and hostile staff anywhere. Just now I stood at the counter while a person opposite was making a sandwich. For 5 minutes neither he not anyone else even acknowledged my presence. I just left. I’ve had a litany of other issues, and try to give them more than one chance, don’t bother. There is a Jimmy John’s across the way where lovely humans have always been positive, cordial and consistently deliver. One store is well managed. The other makes you feel very unwelcome.
This is undoubtedly the most disorganized Potbelly location I've ever visited. It seemed like only one employee was familiar with their role. When we arrived, there was no line, but we ended up waiting at the condiment counter for several minutes without assistance. Meanwhile, the situation escalated from having no customers to six people in line, all of us waiting for someone to begin adding condiments to sandwiches. Overall, this location lacks organization, and apart from the one staff member with curly hair, the rest of the team could benefit from significant training.
The food is good but the for one the app and on Google maps it states this place closes at 10:00pm but the 3 times I’ve been here they always tell me the closing an hour earlier, that being said if indeed it’s true please update the time so we won’t be misinformed and secondly whoever is in charge of closing and on that cashier has no etiquette and rude on top of that. Please do better, the food is delicious
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Customer service is exceptional and though wait times can get busy during lunch hour, the staff remains professional and kind! Food is always great quality.
Delicious sandwiches and everything is fresh. Soups are good. Broccoli cheese was really good and hot.Great customer service and clean restaurant.
Potbellies hit different from the other sub spots I was very impressed thanks. The steakhouse beef was fire but the tuna melt was just ok.
The staff management was extremely rude. I decided to leave without placing an order because they were overly aggressive toward me.
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The restaurant doesn't open on time and closes early. The hours listed online do not match the actual hours of operation.
Consistently the slowest potbelly restaurant hands down I have ever been to.... not worth the
