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"Staff are completely incompetent, and have no idea about allergies. Training is needed, information needs updating,"
Phone: +441784466747
Address: Unit T7A, Two Rivers Retail Park, Mustard Mill Road, Spelthorne, United Kingdom
City: Spelthorne
Website: http://www.prezzorestaurants.co.uk/restaurant/staines
Monday: 12:00-22:00
Tuesday: 12:00-22:00
Wednesday: 12:00-22:00
Thursday: 12:00-22:00
Friday: 11:30-22:30
Saturday: 11:30-22:30
Sunday: 11:30-21:30
Dishes: 27
Amenities: 14
Categories: 5
Reviews: 527
What rubbish service Started to Serve a meal to us with waitress telling the vegetarian on our table that it was vegetarian bolognese when it was not. Another waitress came and took them to another table, after they had been served to us. Seemed to miss our order, 2 other tables served before us Hot drinks were poorly made, Luke warm and nearly cold. The Amaretto latte was served incorrectly, had to be sent back. Came back with the correct ingredients, but was virtually cold. Had to come up to the counter to ask for milk to go with the tea One dessert was served without the listed accompaniments detailed on the menu. We could have sent it back, but had given up by then!
The service was absolutely amazing. A friend and I met up after not seeing each other for a while and were amazed at the friendly customer service from the staff, especially Kiara and Julie who were our main servers for the night. We got there 15 minutes early and expected to be told to wait but to our surprise they were able to take us through. The food was amazing and we didn’t wait too long for the food even though it was quite busy in there.
Went into Prezzo Staines for lunch. I tried their new Tusan Sauggages and Lentil Ragu. The Sauggages were OK, but the Lentil Ragu was absolutely delicious. It was so good that I told the staff that it would be delicious on its own with a a pasta. It is a shame that now it is winter they have taken their Ceanti Beef stew off the menu. I find that all the staff that I meet at the Restaurant are all so friendly and helpful.
Attended for my sister’s birthday with family. We were warmly welcomed from the start, and quickly seated. Waitress asked for our drink orders within minutes, followed by food orders. All servers and Manager/Team leader was amazing and accommodating. Food was very good too. Recommend a visit.
Staff are completely incompetent, and have no idea about allergies. Training is needed, information needs updating,
