Ralph's Italian Ice Ice Cream

Awful. They needed to change the hot fudge as there obviously wasn't enough to make the sundae and stopped mid way through changing it while my husbands ice cream melted on the counter to help the long line. A small teenager also used the remaining hot fudge for his own sundae that should have been reserved for the sundae that was paid for. The girl snapped at him that she needed it for our sundae even though the container was clearly empty. The adult man, I am assuming was the owner went to change the container but then left the hot fudge on the rear counter, half scooped out, never heating it up to finish making my sundae. After waiting 3 more mins to see what he was doing, while he helped...

• Useful
• Not Useful
• Reply

Absolutely awful service. It took 20 minutes to make two sundaes with no one else in line. Once they gave us the ice cream we realized the menu item that says “birthday cake” includes chocolate we asked for a cup of plain vanilla ice cream instead. They said they would need to charge for that. They were argumentative and rude. I would find another Ralph’s location to enjoy where the owners actually care about their customers.

• Useful
• Not Useful
• Reply

Excellent service. Owner was extremely friendly. Will definitely be coming back

• Useful
• Not Useful
• Reply

Wish they were bigger but always great. Staff is always pleasant.

• Useful
• Not Useful
• Reply

Extremely rude and nasty employees! Will not be going back.

• Useful
• Not Useful
• Reply