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"Wrong hours posted. Update them , closed an hour and a half before it says they close."
Phone: (+1)5163045140
Address: 150 Middle Neck Rd, Great Neck I-11021-1246, United States
City: Great Neck
Website: https://www.ralphsices.com/
Monday: 11:00 -23:00
Tuesday: 11:00 -23:00
Wednesday: 11:00 -23:00
Thursday: 11:00 -23:00
Friday: 11:00 -23:00
Saturday: 11:00 -23:30
Sunday: 11:00 -23:30
Dishes: 0
Amenities: 3
Categories: 5
Reviews: 194
I would not recommend this place for Italian ice or ice cream. They advertise tens of flavors on boards inside and outside the store, but they were out of each flavor of ice cream that I had asked for. When I asked which flavors they had, he told me that there was only strawberry, chocolate, “a very little bit” of vanilla, and some other flavor. I chose instead to get water ice, which seemed freezer-burned and crystallized. The service wasn’t great either, the kid seemed more into his phone than into updating the sold-out flavors on the boards. Won’t be back and I can’t recommend you try this place either. There’s a Haagen Dazs a short walk away from here that you’d likely enjoy more.
I rarely write a review. But I drove so far to go to Ralph's ices on middle neck road and the experience wasn't acceptable. First only 1 young kid working there with very little experience. No one to clean the tables or floors. There were small flies and ants on the floor. I ordered the coffee hot fudge Sunday and chocolate chocolate chip ices. The coffee ice-cream was fine, the hot fudge was watery and had a very sour taste. Thank God it was on the bottom, no crunch was added. I threw out half the sunday. The chocolate ices came as coffee. The chocolate ices was fine. But it is never acceptable eating everywhere in filth. Hire another kid to clean.
What the heck was that??? It certainly wasn't the expected soft serve. Syrup on the bottom, no twist and a flavor that was not vanilla nor chocolate. Had to get to the bottom to find the flavor that should have been in the ice cream and instead was a liquid pour. He was too busy with a line to discuss. Ralph, get better help who can deal with issues that arise. He said there was a problem with the soft serve and served it to us anyway. $6.50 thrown away!
To echo some of the previous reviews: CLEAN THIS PLACE!!! The young people that work there are quite nice but need help. There are small fruit flies at the counter and at the tables. The soft serve ice cream machines are often broken and the place looks run down and smells bad. It has gone downhill year after year. Whoever owns this place should close it or sell it to someone who has more respect for their customers. Never going back.
Wrong hours posted. Update them , closed an hour and a half before it says they close.
