I purchased two gingerbread house kits and dropped off one at my house for my daughter, who has Covid. I took one to a hotel for the rest of our family to do on Christmas. We both opened the boxes via FaceTime, and the icing was missing from my daughter's kit. It was Christmas, and we wanted to do an event together virtually to brighten the day despite the situation. The bakery was closed. We are on our 8th day at a hotel I called Riesterers, explained the situation, and the owner told me he wouldn't refund something he can't see. I explained it is in the house with my daughter, who is sick with covid he said he wouldn't refund until I physically brought it back to show him. I don't want to...
