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"Consistently delicious gyros and yet another excellent experience! I accidentally left my purse there last night and the owner came in outside of their hours of operation to make sure that it was returned to me this morning. You can't beat that level ofcustomer service! I will definitely be returning soon!"
Phone: +14177201018,+14175072992
Address: 400 South AveMO 658062183, Springfield, United States
City: Springfield
Website: https://riaddowntown.com/
Monday: 11:00-20:00
Tuesday: 11:00-21:00
Wednesday: 11:00-21:00
Thursday: 11:00-21:00
Friday: 11:00-22:00
Saturday: 11:00-22:00
Dishes: 10
Amenities: 19
Categories: 5
Reviews: 1302
Ordered from the Mr Beast app. The food was ready on time, but I walked into an empty restaurant with a girl standing behind the bar. She was on speaker phone with a man who was either doing math homework or adding up tips. Regardless she sits my order onthe bar and barely look at me. I asked her if everything was there. She shoots me an annoyed look. I left and my order isn'tright at all. What a terrible first experience. Will be my last. If you're looking for a dirty place with horrible costumerservice, run, don't walk to Riad. Posting pics of the 3 burgers I ordered and the 3 burgers I received.
I don't typically write negative reviews, but the manager at this restaurant tonight was as incompetent as a submarine with doors. Our order was missing items and some of our food was burnt to the point of being inedible. When we called to inform management, they were not helpful or empathetic, and instead chose to argue with us. A single shoe would have a better personality and competency than this manager. Overall, the customer service was horrible.
I made a reservation for my wife and I on our anniversary on Wednesday. When we got there, a guy was sitting in a booth and told us they closed early. It was and again we had reservations. My wife told them we had reservations, the guy said well I guess I'll go ahead and serve you. Are you kidding me! This is the type of service that gets a place no business. I was so embarrassed as I had been talking the place up. It should close. How rude
I made a reservation on Wednesday for my wife and I. When we were there, a guy sat in a booth and told us they were closed early. It was 18:30, and again we had reservations. My wife said we had reservations, the guy said well, I think I'll go and serve you. Are you kidding? This is the type of service that gets a place no business. I was so embarrassed when I talked the place up. It should close. How rude.
Consistently delicious gyros and yet another excellent experience! I accidentally left my purse there last night and the owner came in outside of their hours of operation to make sure that it was returned to me this morning. You can't beat that level ofcustomer service! I will definitely be returning soon!
