"Always great, pleasant service, good food well presented and lovely surroundings. That's why Sammies has so many regulars. Thanks to all."
Sam Turner staff are equally grumpy and disinterested both in the cafe and the attached garden centre. All, without exception, give the feeling to the customers that both they wish you were not there, and they wish they were not there either. In the past I 've been served soup, half a bowl each as I heard a member of staff in the back complaining they were running short and to 'divided it between the bowls. It was watery and tasteless. I asked for a cappuccino and got a flat white served. When I pointed this out, I got the practised 'eye role ', no apology, just I 'll get you another, she 's new... I take it this was referring to the young female yakking away to an equally young and disinter...
Went along today as we have been several times before and it was good. Today however it was not. We both opted for the Sunday roast beef with vegetables and Yorkshire pudding. I got 1 slice of beef that was like shoe leather, my cauliflower had no sauce and was hard and the same with the broccoli. The mashed potatoes were bland. My friend got 2 and a half slices of beef but left them as they could not cut through the meat. He left his veg due to it being hard . He also got carrots, where I got none. Staff seemed disinterested in providing customer service. Not sure if we got the last if the beef as it was removed from the specials blackboard after we ordered ours. I won’t hurry back .
First of all, apologies to the staff member who served us. Sorry I asked as you were obviously not interested in your job. Miserable and disinterested, got a job elsewhere if you are not happy. Ordered a fruit scone but couldn't eat it, it had obviously been sat for a couple of days and dried out, yuck. Ordered a hazlenut latte, what arrived was just a coffee with syrup stirred in, foul. Yup, youve guessed it, I wasnt happy at all. Is it mandatory for the staff to be orange and have stick on eyelashes and nails? I saw to other tables leave their scones as well. Wake up cafe or you will lose all your customers.
Disgusting had Welsh rabbit with bacon it came with burnt bacon could not cut it small slice bread with bit cheese on sent it back they brought me it back same bread with new one piece of bacon on which was stil not burnt but dirt from grill horrid I would not eat it totaiy unacceptable staff took it back nothing happened one kind waitress ask and she alone got me a refund only for the Welsh rabbit I will never eat here again
Book a table now
Sadly very disappointing, I adked if I could have a panini (they sell them) with the hot beef from the roast lunch told no. Ok, so ordered the roast beef dinner (x2) beef was so tough I couldn’t even get the knife through it let alone try to chew it. Been before no complaints but unfortunately today was a waste of money.
Excellent service, competitively priced food and very generous helpings. I had a brie and bacon panini and my partner ordered jacket potato with prawn marie sauce, she got two potatoes as they looked small together with a generous helping of prawns and loads of fresh salad.
sadly this cafe let us down today. normally brilliant. lovely home cooked chips, today frozen chips, burnt and over cooked. we also had toasted sarnie. brie and cranberry. today brie was melted at all. the cafe was very busy. but normally its spot on.
Great service from the workers on the tills, wait was short for food and was excellent, not a bad word to say about it. Recommend going to the cafe if nearby or just browsing the garden centre
Book a table now
Staff were unprofessional and quite rude. It is not dog friendly as claimed. Lost lots of business through this, and will take the business elsewhere.
Always great, pleasant service, good food well presented and lovely surroundings. That's why Sammies has so many regulars. Thanks to all.
Salted Pork With Peanuts Porridge
Red Bean Xiao Long Bao (6 Pcs)
Custard Xiao Long Bao (6 Pcs)
Taro Xiao Long Bao (6 Pcs)
Braised Chicken Rice Plate
