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"We're off to do some bulk shopping! The staff here is very helpful, and the store is well-prepared to assist customers."
Phone: (+1)7084227417
Address: 9400 S Western Ave, 60805, Evergreen Park, US, United States
Reservation, Booking
City: Evergreen Park
Website: https://www.samsclub.com/club/evergreen-park-il-sams-club/6349
Monday: 10:00 -19:00
Tuesday: 10:00 -19:00
Wednesday: 10:00 -19:00
Thursday: 10:00 -19:00
Friday: 10:00 -19:00
Saturday: 10:00 -19:00
Sunday: 10:00 -18:00
Dishes: 0
Categories: 4
Reviews: 33
The tire shop reception desk to schedule an appointment is the WORST!! I recommend buying the tires from there and having them INSTALLED somewhere ELSE!! They do NOT ANSWER their phone to book your appointment! I had to call customer service, speak to an automated machine, and be transferred to a live person for her to transfer me to the store who wouldn't even give me their name!! If you don't mind the run around then by all means... I will find me another auto shop who ANSWERS THE PHONE!! Called on 1/20/23! I had my appointment at 8am on 1/23/23 according to whoever answered the phone on Friday! He did not want to give me his name and to avoid hanging up the phone, I had confirmed the date...
This store is a circus and absolutely disgusting, there is no work dynamic or communication whatsoever. The lines for check out wrap around the back of the store. The check out staff requests for you to download the scan and go app but it waits until you have scanned everything to error out. Then it charged my credit card for the items anyway but didn 't generate a receipt, so when we went to check out, a valid receipt wasn 't available. I had to stand in the returns line (for another hour) for the front desk manager to call someone to re-ring my items, only she didn 't re-ring them, she returned them... TWICE. This took 3 hours from entering the store empty handed but filled with frustratio...
Went to purchase a computer, which was locked in a cage in the Electronics department. Couldn't find an associate, so I asked a cashier who was not dealing with any customers if she could help. She got the attention of a front-end supervisor and then simply pointed at me. I explained that I needed an item from the locked cage. She asked me to take her to the item, and then informed me that she had to get a manager to open the cage. Waited 20 minutes but no one came. Went to the service desk and asked again. Waited another ten minutes and finally left. Drove to the Hodgkins location and was in and out in less than 10 minutes.
I called to inquire about the status of my delivery order and was put on hold for 20 minutes. When I hung up and called back, the employee recognized my voice and asked me to hold for another two minutes, even though the restaurant would be closing in about 10-12 minutes. It would have been more helpful if she had just advised me to call back tomorrow. I was patient, so I would have appreciated a bit of honesty in return. Book a table now
I just got a brand new membership for the first time in over 10 years. I placed a curbside order online it was a pleasant experience. This is the only location in my area that offers non gmo chicken by the case. I was able to place an order in the evening and pick it up the next afternoon which was very convenient. Staff was nice as well!
As far as the area, this Sam's club is the best location wise. Evergreen park is a beautiful area on the south side and there are tons of shopping options near here. Super convenient location to run all of your errands in one day. I love bulk buying. This location is always fully stocked and staff is always friendly and helpful.
This particular club needs a customer service make-over! I have never experienced so many unhappy, uncooperative, unconcerned employees in my entire 25 years shopping at Sams Club!!!!
The employees were just standing around chatting and seemed like they were outside rather than at work. I had to shout for assistance at the register. Book a table now
Love this sams club! Customer service is good and adding the pick up to the feature is great! I love it and will continue to ship here!!!
We're off to do some bulk shopping! The staff here is very helpful, and the store is well-prepared to assist customers.
