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"I'm sorry we were fooled. They gave us a gift voucher for a superior room and spa a year and a month ago. We asked 12 months ago at reception if it expired and they told us no. Our surprise and disappointment has been capital when we now wanted to exchange it and the only response has been that they are sorry but it is no longer valid. Unreliable and not recommended hotel!!"
Phone: +34972361248,+34972361636
Address: Paratge De Sant Pere Del Bosc S/n, 17310, Lloret de Mar, Spain
City: Lloret de Mar
Website: https://santperedelbosc.com
Monday: 08:30-23:00
Tuesday: 08:30-23:00
Wednesday: 08:30-23:00
Thursday: 08:30-23:00
Friday: 08:30-23:00
Saturday: 08:30-23:00
Sunday: 08:30-23:00
Dishes: 23
Amenities: 25
Categories: 5
Reviews: 8414
I 'm going to share my experience, because what a weekend in this 5 star hotel/Spa. I booked 2 nights (Friday and Saturday) with a Romantic Experience package to celebrate my wedding anniversary with my husband. The pack included a 30 minute duo cabin massage fruit with chocolate 1 hour private spa. As soon as we arrived they told us that 1 masseuse had failed and it could not be done as a couple so it would have to be done separately. They would give us 30 minutes in the spa to compensate for the wait. We agreed to do that on Friday and save couples ' spa time for the next day. Until then, nothing happens, they are things that happen and they tried to compensate for it in some way. *THE MAS...
It 's surprising me a lot how this place still have 5 stars. Located in a very natural and quite area just 20 min from Lloret we stayed there for one night. The condition of the room was unacceptable even for a 3 stars hotel. The bathroom walls and door marked by the humidity and completely ruined.Also the rest of the room was presenting signs of humidity and equipped with cheap forniture. Because they couldn 't gave us another room they just applied a 10% discount. The hotel is visibly understaffed and the majority of them are young people who certainly don 't have a clue how to give a 5 star service. The only pros are the pool and restaurant the food was delicious and thank you to the chef...
Bad management and disastrous organization. For my birthday they gave us a gift voucher for a superior room with spa. We went to ask on site if the voucher expired and they told us no. (it doesn't say anywhere on the voucher either) A few days ago we contacted the hotel and after many calls and messages they told us that unfortunately it has expired. I do not recommend anyone making a gift voucher with this hotel. The information is contradictory and the customer service is a disaster!!!
Superb first stay in this hotel with my partner. Nice discovery The setting is really beautiful. Spacious and comfortable room. Hotel restaurant worthy of a gourmet at a more than reasonable price. Very good breakfast: you can order what you want in a hot cooked dish in addition to the buffet of fruits pastries and cakes. I advise! Rooms: 5 Service: 5 Location: 5 Hotel highlights: Great view, Romantic, Quiet, Great value
I'm sorry we were fooled. They gave us a gift voucher for a superior room and spa a year and a month ago. We asked 12 months ago at reception if it expired and they told us no. Our surprise and disappointment has been capital when we now wanted to exchange it and the only response has been that they are sorry but it is no longer valid. Unreliable and not recommended hotel!!
