Second time I 've been in the last couple of weeks, and the second time they attempted to scam me. First time, I paid with my debit card, and the man at the register acted as though the transaction was completed and was rushing me on my way. I said to him TWICE it 's asking about at tip amount , then he finally proceeded to turn the screen around towards me to determine what amount I should leave. I have a feeling he would have tipped himself whatever he saw fit had I not said something. Then today, the guy rang me up, I very clearly only had one fountain drink, but he charged me for two. I said no, just one fountain drink to which he responded yep that 's what it is , then when I persisted,...
Absolutely terrible customer service. The lady that worked on MLK day on Monday around 4 pm was pathetic. Doesn’t smile doesn’t greet and completely ignored me in the line. Jumps to people after me and then when I tell her I was standing before …. She says “ Oh I never saw you”Doesn’t even have the decency to say sorry .When I tell her I wanted cheese pizza she goes and gets pepperoni and says I never heard you say cheese. Still no sorry.We just had to walk away . I cannot be treated with disrespect . Understand you can have a bad day but you are behind the counter and you have to smile and learn to say sorry . Why would a mall like this even have a store of this kind!!! Please bring better...
We ordered a whole NY pizza and we waited 20 minutes which was not too bad since they were busy. Unfortunately they had added Parmesan cheese which we did not ask for, since my kids don’t like it. I told one of the employees the problem and she said she had added free of charge I explained that wasn’t the issue. I never had this issue at other locations in California. She said she’ll make a new one and apologized. She personally took it to our table after a while. We tipped her for being so nice about it and the kids enjoyed it.
The pizza at this restaurant is decent, but even after being reheated, it never seems to be warm enough. I ordered one slice, but the worker kept trying to get me to order two. When I insisted on only one slice, they seemed to throw a fit. Additionally, when I ordered two drinks, the service was not up to par for the price I paid. I expected a better quality experience overall.
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Don't let them give you the older dry pizza from under the counter when the nice fresh pizza is on display. People like to see what they're getting. Felt like a bait and switch. Would not have ordered what I got. Terrible unenthusiastic service as well.
17 dollars and change for a cheese pizza and a pizza with sausage… literally go anywhere else. California pizza kitchen is 30 feet to the left and won’t leave you feeling scammed with mediocre re-heated pizza. Wish I could give 0
This guy is shady! Bait and switch! He pulled out the nastiest looking piece of pizza from below my view as the customer and tried to make me take it instead of the fresh one I could see.
Food way overpriced. Small portions. I literally paid $12 for 3 bites of pasta with tomato sauce. Will never eat here again and do not recommend.
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The food was a little overcooked and too crispy, but still loved it. It was super fast to get the food, but the atmosphere was a meh.
The cheese pizza slice is not good, especially for the price of $8.
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