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"We followed the tourist train and it was recommended on the train. Coffee was okay, no imagination. The staff was helpful."
Phone: +49247298770
Address: Stadtstr. 4, 52156 Monschau, North Rhine-Westphalia, Germany
City: Monschau
Dishes: 12
Amenities: 3
Categories: 5
Reviews: 64
After coming to TripAdvisor, I'm sorry I didn't read the reviews before. I have never experienced so incredibly rude service in all my life. I and 3 friends visited earlier this week. We sat at an open table and the café was less than full – so there was no reason for the treatment we received. We looked at the menu and made our decisions. I ordered German and the waitress said she didn't understand me. I know that what I asked was correct, but then led to show on the menu. The waitress had the most terrible attitude. She looked like she wanted to explode! I'm not sure if the problem was that we were English, or just that we asked for service! My friend wanted a cake, so in abrupt English sh...
A few years ago we were not calmly satisfied with this restaurant, but this time things were better. Good service, though a misunderstanding when I went to the counter to pay the bill, good coffee and delicious cakes. However, this restaurant remains a bit hit or miss, because the next day we looked for coffee and cake again The restaurant was not open yet, no hours displayed at the door, and the person we did inward for information about the opening time did not give any information. So we went to the competitor for coffee and cake. But I only write this as an illustration of the volatility of the customer service there. Visiting this review is about points a four point rating, but on a bad...
i went there with my family. I have 2 small kids. Once we entered the restaurant, waitress saw us, but they didn't come to say hi or help. When we raised hand they didn't come immideately, although they have staff, and how they took order and talked to us was elegant and unfriendly.
Menu only in German, and when asked kindly to explain some of the dishes we got a rude reply from the lady serving that they didn’t have time for this. Wouldn’t recommend.
We followed the tourist train and it was recommended on the train. Coffee was okay, no imagination. The staff was helpful.
