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"Great sushi for a great price, but the service was awful. Our food took way too long and the restaurant wasn’t busy, and our party’s food came out at different times (one roll at a time)."
Phone: +16304441790
Address: 40W222 LaFox Rd, 60175, St. Charles, US, United States
City: St. Charles
Website: http://www.shimas-sushi.com/
Monday: 04:30 -21:00
Tuesday: 04:30 -21:00
Wednesday: 04:30 -21:00
Thursday: 04:30 -21:00
Friday: 04:30 -21:30
Saturday: 04:30 -21:30
Dishes: 10
Amenities: 6
Categories: 5
Reviews: 341
We arrived at 7pm and ordered several rolls, crab Rangoon and tempura. The crab Rangoon and tempura took 30 minutes to get and the tempura was 3 veggie pieces that were very undercooked and they gave us spring rolls instead of Rangoon and never fixed it Service on the sushi was very slow. We checked back periodically and at 9pm even though we had already been told twice they were already making it, they finally said they wouldn’t start making it for some time yet. She was very surprised that I cancelled the order and didn’t want to wait 2 1/2 hours for sushi. Now I know why I saw a customer cancel his order when we walked in.
this place never disappointed. my man and I have been going to this place for many years. we always try something new and let content. chef shima is super nice and everything we have ordered so far has made our chicks very happy? however, they must work on their turnaround time. I suggest some appetizers first they are so good to esp their bark meat spagel, shumai gealterashi tofu? (foto: black dragon roll, Net’s roll, rainbow roll, bark meat spagel, agedashi tofu oreo tempura)
Super bummed. Really like their food but the service is so, so slow. And, tonight we had a bug on one of the plates. It took them a very long time to get back to us after we informed them. They did take that roll off the bill. Not sure we will go back a 4th time....
Great food. Good atmosphere. Nice people. My only issue is they always have the person answering the phones, serving tables, fine, but they're overworked and never available at the front door, hanging out in the kitchen, so they table/door service is below average.
Great sushi for a great price, but the service was awful. Our food took way too long and the restaurant wasn’t busy, and our party’s food came out at different times (one roll at a time).
