As a Grubhub driver, I’ve noticed that Smashburger doesn’t start preparing orders until I mark myself as arrived on the app. This means I often have to wait up to 20 minutes for busy times while they make the food. Since I’m paid per delivery, not by the hour, this delay affects my earnings. My suggestion is that drivers mark arrived, then pick up the order using another app like DoorDash or Uber Eats, and deliver from there. Later, when Smashburger is ready, drivers can return for the food—though by then it might be cold and customers frustrated. Overall, Smashburger treats the delivery drivers poorly and makes the process difficult.
I arrived at Smashburger at 8:30, hoping to grab a quick burger before closing at 9:30. Unfortunately, they told me they had already stopped taking orders. One employee claimed their ordering system was down, which felt like a poor excuse. It seemed as though they couldn't even write down my order and pass it along to the kitchen. When I approached the staff, they just stared and then walked away, leaving me with one overwhelmed employee who seemed unwilling to assist. Overall, it was a disappointing experience, especially for my first visit. The service was very poor.
They close at 9:30, so I walked in at 8:30 thinking I could order a simple burger to make things easier for them. However, they had already stopped taking orders, and the excuse I received was, "our service system is down." It seemed unreasonable since he could have easily written down my order on a piece of paper and sent it to the kitchen. When I entered, the employees just stared at me and retreated to the back, except for one man who seemed to be the only one left to deliver the bad news. I had a terrible experience, and it was my first time there.
The burgers at this place were decent, but the experience was mixed. We had to wait a long time to place our order, as there was only a three-person line, but the food was served quite quickly afterward. Unfortunately, the ice machine was out of order, so the fountain drinks were warm, and the fries arrived lukewarm, almost cold. Overall, it was an average experience, and I probably won't return due to the high prices.
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It's a good Fast Casual Burger, think Five Boys, Shake Shack as Comps. Both chicken and burgers are solid. I would have gotten both with a single patty, because the double was a bit fat / slutty. Their special frits with rosemary are a highlight. Not as good as Shake-Hack, this is my 5 star benchmark in this category
The burgers here were quite tasty. We waited briefly behind three customers to order, but the food arrived quickly. However, the ice machine was broken, and the fountain soda was warm. The fries were nearly cold as well. Overall, it was an average experience, and due to the high prices, I likely won't return.
I ordered a BBQ cheddar bacon burger but got a burger with lettuce, ketchup, mayo, and pickles—no BBQ sauce—and it was burnt. This isn’t the first time this location has made a mistake, so I won’t be ordering from them again.
The restaurant had a spacious and well-lit atmosphere, though the staff seemed somewhat indifferent. The chicken was tasty but a little too salty. However, the Smashfries and Sweet Potato Fries were outstanding!
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I tried the spicy burger, and it was amazing! My son, who has Celiac disease, really enjoyed his meal. He said the patty was juicy, and he loved his Udi's bun.
Good service team. Prompt with my order to the details of me crispy fries. Was my first time in a smash burger establishment.
Double Cheesy Caramelized Onion Smash Turkey Burger
Truffle Mushroom Swiss Grilled Chicken Sandwich
Truffle Mushroom Swiss Crispy Chicken Sandwich
Cheesy Caramelized Onion Smash Grilled Chicken
Cheesy Caramelized Onion Smash Crispy Chicken
Double Truffle Mushroom Swiss Turkey Burger
Avocado Bacon Club Grilled Chicken Sandwich
Avocado Bacon Club Crispy Chicken Sandwich
Bbq Bacon Cheddar Grilled Chicken Sandwich
Bbq Bacon Cheddar Crispy Chicken Sandwich
