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"This location is always a disappointment I don't know why I keep forgetting that.... my order was totally wrong 1/2 was someone else's the fries are cold and barely edible"
Phone: (+1)7816133412
Address: 203 University Ave, 02090, Westwood, US, United States
City: Westwood
Website: https://smashburger.com/locations/us/ma/westwood/203-university-ave/
Monday: 10:30-21:30
Tuesday: 10:30-21:30
Wednesday: 10:30-21:30
Thursday: 10:30-21:30
Friday: 10:30-21:30
Saturday: 10:30-21:30
Sunday: 10:30-21:30
Dishes: 100
Amenities: 13
Categories: 5
Reviews: 2501
DO. NOT. GO. HERE. One star is too generous.They are unable to fulfill orders in an accurate and/or timely manner and their hours keep changing week to week. I live in the apt complex right next door and nobody I’ve ever spoken to has anything good to say about let them.Decide how much your time is worth because it’s very common to wait 20-30 mins just for someone to take your order when there’s barely a line. You could be right up front and still wait 15-20. Then another 30-60 mins to get your order. Then pray that it’s not fully or partially cold, you didn’t get a half full container of overpriced fries, and that there’s wasn’t a screw up with the order (forgetting cheese, veggies, sauces,...
the most confusing and inefficient I have ever experienced. they go in and it is unclear whether their order is ready or not. they can not access the bags to see because there is a coworker who manages the opposite, but do not read the names of the bags that sit there. the order took forever and these people work at a chick pace. the whole etage was so slippery and honest to observe that she asked me how much they follow any kind of food safety guidelines. the first and last time to come here!
we came here when we loved smashburger, but they had no air conditioning on a summer day with 95 degrees temperatures and the staff did not take a job, despite a small line meeting, for over 10 minutes. we eat a panera brot next door.
very bad experience with a delivery order today. fries and sweet potatoes fries were missing, but even worse the chicken sandwich was completely raw in the middle. disgusting and unacceptable. I'll never get smashburger again.
This location is always a disappointment I don't know why I keep forgetting that.... my order was totally wrong 1/2 was someone else's the fries are cold and barely edible
