the personal is very rude. I went to pick up an order, and there was an article that the customer had ordered that was missing, and I showed the employees what the order was, and they didn't care in the least. the Latino male with long hair has not even said he simply turned his screen to show what it said at the end and the African American bigger lady was very rude and said oh well, the customer must reorder the article if she wants it. the customer paid for it, but they still refused to give it to the customer. they were both very rude and should think of another person as they do not know how to speak with people properly. they are definitiv not the type of people they need to work in a...
I want to start by complimenting Franco M. who works the front end and bags the orders as well. He is absolutely a pleasure to speak with...very well spoken and polite with great knowledge of the menu...and the manager/owner Ketan Patel is just as wonderful. His amazing management skills make this location a favorite for my family and I. He and his staff are always striving to make it an amazing customer experience on every visit and show it each time. The food is hot and fresh and always done properly when requested. Customizations are never an issue either...as there are countless combinations available for the sandwiches on the menu...all of them being delicious! Great job Smashburger per...
Well I will tell you. When I first walked up to this burger place I expected a Freddy's. We have a phrase where I am and they have the squish the burgers and make the edges crisps thing and it was okay but man they were just clowns amateurs compared to this I was not expecting the deliciousness in the burger, I was not expecting to taste the the beauty of the oils of the grace of the burger itself the deliciousness of it oh man and combined with the crispy edges of the burger patties, man it was fantastic. Not too much more than what you expect especially with inflation, but definitely worth it you'll love this place if you try it once. And I just had the classic smashburger, can you imagine...
Absolutely love this Smashburger location! Picked up some food with my mom last week, and the staff were super friendly. There was a bit of a mix-up and a staff member quickly notified us of the mistake and corrected us before we left with an incorrect order. Outstanding customer service, and wonderful food. Will continue coming here for awesome burgers!
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We had such a great experience during our visit. All of my families food was so good. And, all of the staff was incredible. So nice and they made sure our food came out extremely fast. They even checked on us at our table.
Love Smashburger! Fell in love with this place in Bethesda, MD and had to try it here in Durham. Always hot and juicy and have never been disappointed with service! A must try if you're looking!
Durham has some of the best burger places in the country so it can be a difficult market to compete in. SmashBurger competes very well. Truly one of the best burgers I've ever had.
love this place me and my granddaughter goes there all the time for the food and the milkshakes I recommend it to anyone that wants a little quiet spot to go to a thumb up
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Great food, great staff, great atmosphere!!! Great variety of items!
Burger was juicy, well seasoned, and hot! I had the Mushroom Swiss!
Truffle Mushroom Swiss Grilled Chicken Sandwich
Truffle Mushroom Swiss Crispy Chicken Sandwich
Avocado Bacon Club Grilled Chicken Sandwich
Double Truffle Mushroom Swiss Turkey Burger
Avocado Bacon Club Crispy Chicken Sandwich
Bbq Bacon Cheddar Grilled Chicken Sandwich
Bbq Bacon Cheddar Crispy Chicken Sandwich
Truffle Mushroom Swiss Black Bean Burger
Double Avocado Bacon Club Turkey Burger
Classic Smash Grilled Chicken Sandwich
