Wow, what a terrible experience! Who manages this location? The staff doesn't even bother to show up on time to open the store! I ordered a smoothie for pickup, and was told it would be ready by 8:02 AM. When I arrived at 8:10 AM, I was shocked to find the parking lot completely empty and the store locked up. It’s supposed to open at 7 AM! They processed my order and took my money, yet no one was there to fulfill it. It's acceptable to be a few minutes late, or even half an hour, but not showing up at all to open the store on a Monday morning is just unacceptable. Please spare me the generic apologies about how you "strive to do your best." Clearly, no one at this location is making any effo...
Unfortunately, the negative reviews are right about this location. The only good person they had was a young lady who eventually quit due to poor treatment by management and lack of staffing.None of the new people want to be there, they don’t make smoothies according to recipe, and they do not add supplements that you’ve paid for to your smoothie. I watched them make mine, and just accepted it because I feared what they would do to it if I sent it back. I don’t think the inside has ever been open when I’ve come. The issue is really the poor management, and it trickles down to the rest of the staff.
I marked the food quality as good bc they do make the smoothies, however wait time and service are severely lacking. The online orders take forever and are often shut down. The doors are always locked to the inside and everyone is pushed to the drive thru, even if the order is placed online. So I have to wait for other orders to be made, just to pick my completed order up and wait longer. The staff seems so put out to make orders and interact with customers. The atmosphere in the restaurant is marked the lowest bc the inside is locked and rarely open.
young lady at drive thru on thursday 12/7/23has very nasty attitude. doesn’t need to be working in customer service. I order two smoothies. She did not hear what I asked for I guess and she said could you talk loud or so someone can understand what you’re saying then once I got to the window to pay, I handed her a $50 bill. Granted I did not see the sign but she said to me we don’t take those don’t you see the sign that’s not the way to talk to a customer will never come back.
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The smoothies are always good, but the staff can be a bit of an issue. They often seem frustrated to be there. When I asked one of the employees at the drive-thru if she had tried the Hulk smoothie, she sighed heavily and said no, as if I was bothering her and wasting her time. A simple no would have sufficed; the dramatic sigh was unnecessary! It would be nice if they could show a bit more enthusiasm about being at work.
I waited in the drive-thru for several minutes without anyone saying a word. It was so quiet that I thought the restaurant was closed. However, when I drove by the front, I saw two customers inside. It would have been nice if someone could have just taken a moment to let me know to hold on. At this rate, I wouldn’t be surprised if this place doesn’t make it through 2024.
Just tried to go through the drive through at 6:00 no one came to take order. Drove around to the front workers just standing around doing nothing and chairs are up on the tables. They say they are supposed to close at 9 pm. With all these negative reviews about this location they need to shut the doors permanently
After reading the reviews I was hesitant and almost went the extra couple of miles to another location. I was pleasantly surprised though as the space was spotless, both people working at noon today were helpful and pleasant. The smoothie I ordered was consistent with other locations around town.
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I get smoothie king alot in my area but I decided to go by the bridgeton mo location, got my usual and it tasted completely off. Called and they told me that everything was the way it was supposed to be no help
Absolute worst location EVER. Smoothies are hit or miss. Never enough staff working and they lock their doors during business hours.
