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"the use of the mobile app on this place from any reason will add 15 minutes to their visit minimum. eating was always fresh and ordering is generally made right."
Phone: +12084780134
Address: 710 Yellowstone Ave, 83201, Pocatello, US, United States
City: Pocatello
Website: https://locations.sonicdrivein.com/id/pocatello/710-yellowstone-avenue.html
Monday: 09:00 -23:00
Tuesday: 09:00 -23:00
Wednesday: 09:00 -23:00
Thursday: 09:00 -23:00
Friday: 09:00 -24:00
Saturday: 09:00 -24:00
Sunday: 09:00 -22:00
Dishes: 2
Amenities: 4
Categories: 5
Reviews: 1911
We waited for over 45 minutes for our slushies and finally just left. We did the mobile pick up order, and when we got to the car stall I checked in. 20 minutes later, we still didn't have our drinks, or any indication that they knew we were there. So I pushed the button and was told that they were short staffed so I needed to go through the drive-through. I explained that I was there to pick up a mobile order and they said to stay where I was and it would be right out.15 minutes later, the drinks still were not out. By this point my kids, who had been waiting very well, were starting to get cranky and upset. I pushed the button again, and was told to please to to the drive-through because t...
I've been a customer here for years, and it has typically been a friendly and fast experience. However, lately, the service has become quite slow, with waits of 10 to 15 minutes for an order, which is frustrating. Tonight, I noticed that some staff members were outside the restaurant smoking, drinking, and using inappropriate language while littering cigarette butts between customers' cars. This behavior is completely unprofessional and should not be accepted. I'm uncertain if I'll return, and I wouldn't recommend this place to others at the moment. I hope they can address these issues, as it's disappointing to see employees acting this way and allowing customers to behave similarly.
The happy hour drinks are fantastic and incredibly refreshing! The service can be a bit slow when things get busy, but the staff always does their best, especially for those who are in a hurry. As for vegetarian options, there are plenty of drink choices as well as vegetarian dishes available. It's also child-friendly—my kids absolutely love their meals! Plus, there are customizable options to cater to various dietary needs. Overall, the ability to customize drink options is a big plus!
The service at this restaurant is the worst in the city! The staff clearly needs training in customer service skills. It took an unreasonable amount of time to make just two milkshakes. I also had to wait to place my order while two staff members were just standing around and could have helped. Overall, it's the most disappointing customer service I've ever experienced!
the use of the mobile app on this place from any reason will add 15 minutes to their visit minimum. eating was always fresh and ordering is generally made right.
