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"I was served spoiled milk! I realized this after I got home and had drank 1/4 of my drink. I won?t ever be back to this store!"
Phone: +16173320502
Address: 210 Boylston Street, 02467, CHESTNUT HILL, United States
City: CHESTNUT HILL
Dishes: 5
Amenities: 2
Categories: 5
Reviews: 5
Completely understaffed, very busy, long line, uncomfortable seating. This is the line at lunchtime (12 noon) on Thursday. 2 3 people working in the entire store. I saw people coming and leaving immediately because of the long line. Baristas seem rushed and are probably under a lot of stress. Also, the seating benches are hard wood with no padding your butt has been warned. There are small pieces of trash on the floor. Table tops were also dirty. The bar area where the drinks are given to customers has coffee spills. Dirty cafe. Lastly, the air conditioning can't keep up with all the people, so it's very warm in here in the summer. Boxes with supplies and drinks are stacked inside, along the...
I ordered a Strawberry Açaí refresher extra Strawberries and no water and substitute heavy cream when I got the drink home I noticed there were no strawberries. I called the store and I said is this customary. The person answering the phone said no I?m sorry the person making your drink must?ve forgotten the strawberries. Sorry. Well sorry doesn?t cut it when I paid for an expensive drink and received ice with I don?t know what horrible customer service.
After 10 minutes I set a timer on my phone waiting for my drink. There was 4 people on staff and they were not helping the guy make drinks. He was doing all of the orders while the cashier starred off into space. When I finally got my drink it had been 16 minutes of waitng. If I knew it'd be the long I wouldn't have went in. I understand a 5 minute wait but nothing more than 10.
The whole team is terrific! And the manager Carlo was especially helpful. I had a misadventure with a pound of coffee ordered ahead, which, when I brought it home, tasted off, and I then saw the coffee 'best buy ' date was expired. The store was great about sorting it out. Thanks all!
I was served spoiled milk! I realized this after I got home and had drank 1/4 of my drink. I won?t ever be back to this store!
