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"Always a pleasure to get my favorite frape, friendly staff and excellent customer service."
Phone: +18043649074
Address: 11800 West Broad Street, Richmond, 23233, United States Of America
City: Richm
Website: https://www.starbucks.com/store-locator/store/13762/
Monday: 09:00 -20:30
Tuesday: 09:00 -20:30
Wednesday: 09:00 -20:30
Thursday: 09:00 -20:30
Friday: 09:00 -20:30
Saturday: 09:00 -21:00
Sunday: 09:00 -19:00
Dishes: 6
Amenities: 6
Categories: 5
Reviews: 178
Staff was nice. Coffee great. I sit at a table and this occurs:Manager (and another Manager? and an employee were seated at the main central table and the other tables were full of customers. The Manager was LOUDLY having some type of meeting with the employee. The employee was in tears and looked extremely embarrassed the customers were witnessing this “meeting”. She got up from the table in tears, and the Managers exchanged eyebrow raised glances and the lead Manager said “See, it’s not that bad you got through it!”….and they laughed away! I was horrified for the employee no matter what the circumstance was for this meeting what I witnessed was unprofessional and probably breaks some HR re...
Drink that I had was poorly and sloppily made. Clearly missing some key ingredients. My caramel ribbon crunch had absolutely no crunch and barely any caramel. Sickening. Not to mention their disgusting display case with gnats all over their food. Sloppy place with sloppy baristas.
Went in this morning, no one was there, yet they are all talking. I’m looking at them and they are carrying on as if it’s a club. I mentioned if they can greet people and ask to take someone’s order, they’re funny acting. Very poor customer service at this location.
Stopped in for a Chai tea latte (hot). Consistently delicious. Sipped while sitting outside enjoying the early warm sun. Nice!
Always a pleasure to get my favorite frape, friendly staff and excellent customer service.
