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"cold, no sunlight, slow internet"
Phone: +41434214241,+41412102920
Address: Pilatusstrasse 1, 6004, Luzern, Switzerland
City: Luzern
Website: http://www.starbucks.ch/
Monday: 06:30-22:00
Tuesday: 06:30-22:00
Wednesday: 06:30-22:00
Thursday: 06:30-22:00
Friday: 06:30-23:00
Saturday: 07:00-23:00
Sunday: 08:00-21:00
Dishes: 1
Amenities: 16
Categories: 5
Reviews: 1753
Unpleasant Coffee Experience Due to Early Closure and Poor Customer Service! The website indicated that eat-in was available until 8 pm. However, we arrived at 4:30 pm, and at 5 pm, the waitress informed us that they were closing the seating area due to a staff shortage. This explanation only came after I asked for the reason. We hadn't even finished our drinks when she asked us to leave. I would have expected at least some notice or indications of early closure when I first sat down, along with a voucher for the drinks we didn't finish.
As always, I ordered java chip chocolate and have never had one as bad as this. Inedible couldn't drink it and threw it away. It felt like there was only ice in it and had no taste like water, no sweetness, nothing. I ordered without cream, but they forgot and put cream on it. When I complained, they simply spooned the cream out improperly. The woman didn't have a handle on her craft at all and was a disaster to watch.
Very tasty drinks and a young, tall gentleman who served us very patiently, kindly and courteously despite the stress last Saturday
