Starbucks - Table reservation

My husband, daughter and I stopped here a few days ago to get a quick drink after a walk. My daughter uses the app all the time so no issues with that and our orders were made quickly. However, when I approached the counter in person, to ask if I could get some water added to my refresher the 3 service reps just ignored me! They all three had headsets on and were waiting on the drive-up like that was priority. I finally went into the restroom to add water to my drink, yes the restroom! This is unacceptable. I guess I am too old to wait on or maybe they cannot add water to a drink. After I got my own water, two other ladies came in and they were waited on immediately at the counter. In-person...

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I understand drive through is important, but when customers are standing in the store, make them your priority. I have now been in this store 20 minutes waiting for 3 coffees 1 egg bite. Unnecessary to wait that long. Just passing through, so hopefully the next one will be better.

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Great staff, super friendly and hard-working! We came in during a rush and every employee was working hard and they all had an amazing attitude/demeanor. The girl working the cash register was very chatty and recommended several things for us to try.

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Worst drive through ever. Won’t do it again! “ coz we are busy and short staffed “. My Drive through Line wait time for one cafe latte was 5.20 5.43 pm. Goodbye

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Love the atmosphere and friendly staff. The drinks are made well but a while. The food is your standard Starbucks fare and just OK.

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