I recently placed an order through their app, but when I asked for extra syrup, it wasn’t included. I submitted my feedback on their website and received a wonderful response. Today, when my husband went to pick up our drinks, the manager told him that she had personally made them. I really appreciate this level of attention to detail, and it’s moments like these that keep me coming back as a loyal customer at Starbucks. Everyone makes mistakes, but they always work hard to make things right.
Starbucks - Table reservation
102 Westwood Ave, Westwood I-07675-1708, United States Reservation"The best Starbucks in Bergen County! The service here is outstanding!"
Details
Phone: +12013580487
Address: 102 Westwood Ave, Westwood I-07675-1708, United States
Reservation, Booking
City: Westwood
Opening hours
Monday: 05:30-20:00
Tuesday: 05:30-20:00
Wednesday: 05:30-20:00
Thursday: 05:30-20:00
Friday: 05:30-20:00
Saturday: 06:00-19:30
Sunday: 06:00-18:00
Statistics
Dishes: 0
Categories: 5
Reviews: 1929
Address
Reviews
Last time i ordered on their app and they didn’t put any syrup in at all when I ordered extra. Gave a feedback through the website and got a very good response. Today I went back to pick it up and the manager told my hubby who picked up our drinks came out and said she personally made the drink herself. I really appreciate it and this is why I’m a loyal customer at Starbucks. Anyone can make mistakes but they make it right.
Mobile orders can take quite a while, but ordering in person is quicker. Occasionally, they forget to include the hazelnut flavor, but they add it once I bring it to their attention, which isn’t a huge issue. I always come here, so I'm heading out now.
Manager/Supervisor of this location made an initially bad visit good. That is great management skills, when you identify something wrong and make it right within seconds. Kudos, I will be returning because of the excellent customer service. Book a table now
The customer service is excellent, and the drinks are fantastic! My only issue is the inconsistent hours; it's much simpler to check the Starbucks app to see if they're closed rather than relying on the hours listed on Google.
People nice, but waited so long for drink Waited there for a car to finish, crazy noise and like they did not want you to wait, uninviting set up
This is a wonderful Starbucks! There's plenty of parking available nearby, and their estimated pickup time for orders was perfectly accurate.
I absolutely love the dragon fruit drink here. The atmosphere is always vibrant and lively! Book a table now
We go here a lot, Dora is usually there in the morning and is amazing. I love Starbs.
The best Starbucks in Bergen County! The service here is outstanding!
Book a table now
Categories
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Fast Food
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Breakfast
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Coffee
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Drinks
Amenities
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Delivery
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Takeout
- Reservation
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