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"I have visited this restaurant three times between 11 am and 2 pm. There were no cars parked in the parking lot and no cars driving through. I noticed this when I was heading from Buffalo Wild Wings to Jewel on Euclid Avenue. I wonder if the restaurant is even open."
Phone: (+1)8473689122
Address: 201 E Euclid Ave, Mount Prospect, United States Of America
City: Mount Prospect
Website: http://www.steaknshake.com/locations/23463-steak-n-shake-e-euclid-ave-mount-prospect
Dishes: 10
Amenities: 2
Categories: 5
Reviews: 2917
This restaurant is not worth the hour it takes to go through the drive-thru! There is no way to contact management to file a complaint. The uncooked meat looks dry and milkshakes taste like the mix expired with a bitter aftertaste. It seems like no sanitation is being carried out, leading to contamination of the food. It is risky to eat here, as the standards are not clear. Something needs to be done to address these issues before people get sick.
I love this Steak 'n Shake in Mount Prospect! It's open 24 hours, clean, and perfect for a quick burger or satisfying a milkshake craving. I decided to try something different and ordered their footlong hot dog, which was delicious. I requested grilled onions on top, which was the best decision. To wash it down, I enjoyed a Reese's peanut butter cup shake. My husband got the Wisconsin butter burger, which was a good size and a great price.
I have been frequenting this Steak 'n Shake for years. In 2020, there were improvements in service and efficiency, which I attributed to the pandemic. However, in 2022, I am still waiting half an hour for just a few milkshakes. I am considering not returning until the owner makes some changes.
We received excellent service at this restaurant, especially from one of the managers named Christi. She is the most professional service manager that I have encountered in years. Thank you for making my family and I feel extremely comfortable with your professionalism and kindness, Christi.
I have visited this restaurant three times between 11 am and 2 pm. There were no cars parked in the parking lot and no cars driving through. I noticed this when I was heading from Buffalo Wild Wings to Jewel on Euclid Avenue. I wonder if the restaurant is even open.
