A 1 star rating is too generous for this flimsy, unprofessional location. I blame myself for ever returning to this chain but sometimes, it is the sole option in my area. I have only interacted with this location twice which is two times too many. The second time was enough to compel me to write this review. I stopped in at 9:06 PM after a meeting on Wednesday and came to find they 'd closed. Mind you, the sign says they close at 9:30 PM. Two women were inside cleaning up and I gesticulated for about a minute for her to come to the door. Once she had reluctantly drug herself over (God forbid you 'd do your job), I pointed to the sign and told her they closed at 9:30 PM, which gave me ample t...
Subway - Table reservation
3217 Lake Ave, Wilmette I-60091, United States Reservation"I had a very disappointing experience at this Subway, and I won't be returning. The staff was quite rude to me and other customers, possibly due to being overwhelmed during the lunch rush. Their behavior was simply unacceptable!"
Details
Phone: +18479200500
Address: 3217 Lake Ave, Wilmette I-60091, United States
Reservation, Booking
City: Wilmette
Opening hours
Monday: 08:00-21:00
Tuesday: 08:00-21:00
Wednesday: 08:00-21:00
Thursday: 08:00-21:00
Friday: 08:00-21:00
Saturday: 08:00-19:00
Sunday: 09:00-19:00
Statistics
Dishes: 0
Categories: 5
Reviews: 160
Address
Reviews
I've been working near this location for almost five years, and I've consistently encountered terrible service. I don't understand why management struggles to train their staff effectively. The employees are often rude, have refused to fix sandwich orders, bark orders at customers, and have even lied about the availability of ingredients. While Subway offers reasonable prices for a quick lunch, this specific location is simply not worth it. This criticism isn't based on just one bad experience—I've been hoping for a change in staff, but unfortunately, even when new employees are there, they are just as disappointing as the previous ones.
This isn't an authentic sub sandwich, but I'll give it 4 stars for the delicious made-to-order salad on a roll, especially when you're craving something inexpensive. The selection of fresh-baked breads makes up for the somewhat meager portions of meat, but the best part is you can have the server pile on a pound of salad at no extra charge! It is what it is—$2 for meat and $7 for add-ons.
I’m confused as to why they would answer the phone if they don’t speak English. I had a simple request: to change my pickup time to 11:30. Their website indicated 11:30, but my order confirmation stated 9:30. When I called to ask for the change, the woman on the line seemed completely lost, even though I was clear. If language is an issue, maybe they shouldn’t be taking phone calls. Book a table now
While this restaurant may not be a five-star establishment, I believe it deserves far more recognition than it currently gets. I’m puzzled by the criticism directed at the staff; as a local who has visited numerous times, I’ve consistently had positive experiences. It’s time to put an end to the negative reviews and appreciate this place for what it genuinely offers.
This restaurant doesn't deserve even one star. The previous reviews are spot on: it's understaffed, slow, and incredibly rude. I was next in line when they informed me it would take 25 minutes to prepare a six-inch sub! I've never encountered such unprofessional service at a Subway before. Save yourself the hassle and avoid this place!
The restaurant was understaffed, which led to slow service and unfriendly staff. I ordered a ciabatta sandwich that was overpriced and disappointing; it only contained salami and was missing fresh mozzarella. I felt it wasn’t worth the cost and didn’t resemble the picture at all. I won’t be returning.
The service at this restaurant is outstanding. The staff is exceptionally friendly, and the food is absolutely delicious. I highly recommend this Subway, as it’s much better than other locations. Don’t let the negative reviews discourage you; this place is amazing! Book a table now
I had a wonderful experience! I accidentally left my wallet behind, but the staff member was incredibly kind and offered to make my sandwich for free! When I returned, he was just as cheerful as before. I'm so thankful for such friendly people!
I had a very disappointing experience at this Subway, and I won't be returning. The staff was quite rude to me and other customers, possibly due to being overwhelmed during the lunch rush. Their behavior was simply unacceptable!
Book a table now
Categories
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International
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Sandwiches
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Breakfast
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Fast Food
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Lunch
Amenities
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Quick Breakfast Options
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Customizable Toppings
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Fresh Baked Bread
- Table reservation
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Online Ordering
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Television
- Reservation
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