Horrible the lady manager there is horrific.My kids ordered some subs and they over charged them a whole extra sub..Tried to get a refund after some poor new kid who was very polite ,acknowledged what he did wrong..But then the other person working said she didn't know how to do it and we would have to come back tomorrow.Well we didn't get robbed Tommorow so please give us our money back today..Then the young girl said well will u take cash and we said yes and then she called the manager and lied by the way lol and said we wouldn't accept cash lol and said they were very busy even tho there was only 1 other person.Manager said we'd have to wait until tomorrow and leave our number and she wou...
Tell me why?! I had to track through the snow!!! In dress clothing to get to the front door! Finding the entrance was weird! Then after leaving my card at home and only having a $50 bill on me, and ordering a full flat bread steak provolone sandwich was told we don't take anything over $20 ?? then I look down to see a little bitty sign that says at the register we do not accept anything over 20$.... I said well looks like I can't get anything today and started to walk out, then told well we can do it this one time only!! But next time we won't! I said I never come in here my bad I had no idea and I'll make sure not to come back. I'm so confused with CS and stuff people make up today! Goodbye...
So tonight my daughter went to get subs for her, her brothers and her friends for a late Saturday night party and she also ordered 1 box of cookies. The older man employee made a shameful and disparaging comment about her supposed appetite. Isn't that discrimination? I'm extremely offended by his behavior. Do better Subway. You know that your store is not the only one around here. In fact, the store on the corner of 28 St and Clide Park is open 24 hr and they load your sub. That store is good. Never again we'll go at the Jenison store. You guys lost us and my daughter's friends as customers. Guess where we are going now? Suckers.
My friends and I went to this location on Saturday around 3 pm and the place was pretty much empty. However, the customer service was terrible. One of the workers seemed stoned out of his mind and I had to repeat that I wanted lettuce on my sandwich 3 times because he kept asking if I said tomatoes. Our sandwiches were also all cut with the same dirty knife and they couldn 't remember what order the sandwiches were in at the register. The manager could tell we were annoyed when she yelled at the employee to pay attention to the customer .
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This store is advertised on their door as being open until 9. I have pulled up several times at 840-845 and their door is locked and the sign is off. Last night there were two employees chatting and watched me pull on the locked door at 842 and then pretended they didn't see me. Very frustrating. I am hoping the franchise owner can speak with the employees about staying open for service until 9.
The staff member at the counter who prepared my sandwich was very rude. He kept impatiently shouting, "Okay, what else?" without giving me a chance to communicate my preferences for my sub. Because of his unacceptable attitude, I won’t be returning to this restaurant.
I stopped by after work and had a great experience. The two staff members were friendly and attentive to my order. Well done!
Everytime I've been, sandwich is fantastic! Service is great, sometimes a tad slow if there busy, to be expected.
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Dietary Restrictions: It’s an excellent choice for those following a low-carb diet.
Staff was unfriendly to me, and they were sitting down.
Turkey Breast Black Forest Ham
Black Forest Ham, Egg Cheese
Sweet Onion Chicken Teriyaki
The Big Philly Cheesesteak
