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"Great fast food subs!"
Phone: +12172587827
Address: Lake Land Boulevard, Mattoon, United States Of America
Reservation, Booking
City: Mattoon
Website: https://restaurants.subway.com/united-states/il/mattoon/1100-lakeland-blvd
Monday: 08:00 -22:00
Tuesday: 08:00 -22:00
Wednesday: 08:00 -22:00
Thursday: 08:00 -22:00
Friday: 08:00 -22:00
Saturday: 08:00 -22:00
Sunday: 08:00 -22:00
Dishes: 2
Categories: 5
Reviews: 18
We walked in and found the atmosphere to be quite loud. The bread attendant was friendly, which was a nice start. However, when we reached the vegetable section, an employee asked my son a question, but he couldn't hear her clearly. When he responded with "What?" she made a rude remark, asking, "What do you want?" I managed to stay calm, even though I felt like correcting her behavior. Then, when she directed her snottiness towards me, I tapped into my 15 years of customer service experience and used my manager voice. With so many other dining options in Charleston and nearby locations, I observed that this restaurant, while busy, needs to reflect on its customer service. I couldn't help b...
I visited Subway today and was completely taken aback by the complete lack of staff to assist me. I had to search for my DoorDash order on my own, and despite being in the store, I received no greeting or even a simple "have a nice day" as I left. It seems like there’s a lack of leadership and accountability here; perhaps it was just a rare off day. However, I believe that at least one out of the three employees present could have managed a warm welcome. The atmosphere felt unwelcoming, especially with one employee peering at me from the back.
Shown up moments before close got my order done fast and didn't mind I was so late the Italian BMT is fantastic toasted with provolone and Double Meat gotta eat to taste a treat.
Since when will a business not take $100 bill? Food was $40 dollars not like I’m asking for $85 in change. What a waste of space. I will not be returning to your store. Book a table now
They messed up my sandwich the manager was very polite and friendly and fixed it. This is the subway to go to in mattoon!
