To start with the positive: the staff is pleasant and personable. Refills cost money but they donate to children's hospital. Negative: Slow service. Often times you can be the only one in line and you're waiting for somebody to come out from the back. There is one worker there that barely puts any veggies on your subs. You may get 2 slices of green peppers and 4 spinach leaves. The cost has gotten so expensive, but it's your only choice of food in the hospital after the cafeteria closes. Also, working in healthcare, my biggest pet peeve is the staff will put on gloves, touch the meat, bread, the touch the microwave, then clean up the area ALL with the same PAIR of gloves on! Not sanitary at...
Guy who worked there told me I can't make my sandwich how I want it and that Subway doesn't let you make it your way anymore! If I'm buying a Sandwich I should be able to decide how I want it made. He was also making very unprofessional comments about how customers don't know what they are doing and are ruining their sandwiches. He refused to make my sandwich how I wanted it and barely put any toppings on my sub saying I will ruin my sandwich. If I'm paying for my food I should be able to determine what I want. Ridiculous and I always have issues with this guy whenever I go there. Would highly NOT recommend unless something is changed!
If I could, I would give this restaurant a zero. First of all, the chubby guy with curly hair served me the wrong portion. The middle of my sandwich had no chicken, which made it really unappealing. When he was preparing my sandwich, he placed his sandwich directly on top of mine, and all my dressing ended up on his gloves. I mentioned my concerns to an assistant manager named Robin, but she didn’t seem to care at all. She didn’t offer to remake my sandwich or even apologize. I will never eat there again.
I experienced several issues during my visit. There were hidden upcharges that weren’t disclosed, my sandwich wasn’t made as I requested, and I was also given the wrong change. When I asked for the correct amount back, I felt shamed for doing so. The owner or manager was wearing gloves, but while preparing my sandwich, he ran to the register and touched various items, then continued making the sandwich without changing his gloves. I won't be returning.
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I 've been going to SJH subway for the past four years. I have met good, new, and lazy/ don 't care workers here. I give it three due to this. Some good and some bad. Today I met a worker who tried to make/offer me what he wanted to sell me. He tried being funny/sarcastic towards me wail making my sub. Ignored my remark wail making my sandwich of just One line of and instead put four-five lines of dressing. Three stars for some good and some bad.
Placed an online order. Waited. And waited...as everyone else's sub was made that walked up. 20 minutes late. One person working by themselves when everything else is closed. Why even have online ordering? Ended up having to wait in line after waiting to be told he's very busy. Not the single employees fault. Lack of management planning and training.
The manager paul is absolutely amazing he knows my usual great guy to talk to very nice man with excellent customer service! I love going to that specific subway when I'm there several times a week for treatments. He truly is a valuable asset to the store!
The person managing the restaurant followed the rules strictly and frowned at us whenever we requested anything differently. I won't be returning.
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The chubby guy has been putting his belly in your subs when he's reaching
Great service and subs are really good
