We did a mobile order. When we got to the restaurant, not once did they ask if we needed to order or if the order for mobile up was ours or to tell us someone would be withus even after looking at use several times. Clearly, they were training someone new who was totally inexperienced, and there was no sense of urgency at all. After 10 minutes of waiting in the restaurant, I asked if they had started our order and if not to cancel it since we were going to be late now. As the one person who did acknowledge us explained they couldn't cancel our order, the other two suddenly jumped into action, and I was told it would take 10 minutes to finish our order. When we got our order and left, our ord...
As America's #1 Mexican restaurant I would expect better service than what I received. This large chain restaurant suffers from the same problem as many other large organizations. As they've automated their ordering process, similar to self checkout, in aneffort to save money, staff that they keep at the front desk has been significantly reduced. It's fine if you know how to usethe touch screen to complete your order, but for legacy customers (polite for tech challenged), they prefer to stand in front ofthe register and order. This particular method can take an extremely long time when everyone is busy doing something else. Ihate to admit it, but even when you do use the touch screen, the fo...
It wasn't just me; everyone was waiting over 20 minutes for updates on their orders. There was also a lady at the front desk who seemed unfamiliar with the system and constantly needed help. It’s concerning that management would place someone in that position without adequate training, as it only added to the chaos and her stress.
This situation reflects poorly on management and their hiring choices, as it seems they do not prioritize customer care. Since I never received my food, I can’t rate it. I ultimately requested to cancel my order and receive a refund. The worst part was how they handled it: there was no apology, and it took an extra 5 minutes to process the refund after seeking he...
This was my second visit to a Taco Bell in two years, and I was overall impressed with the experience. The staff were friendly and efficient, ensuring my food was served hot and delicious. I was also pleasantly surprised by the cleanliness of the restaurant—much better than you might expect from a busy fast-food joint. However, there was one drawback: the bathroom was not in great shape. The toilet was clogged, and the floor had overflow water and dirt. Fortunately, this did not affect the dining area, and I didn’t have any health concerns. It seems the staff did a commendable job keeping the dining space clean despite the bathroom issue.
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Probably thee slowest establishment in America. I think. Or Fremont! Please bless this location with a crew that has better management skills. As a matter of fact, just replace everyone with robots. Also do yourself a favor and just go home to makeyour own tacos. Buy some flour tortillas at Safeway, some canned black beans, shredded cheese, whip out those hot sauces you?vecollected from all the take out, and there ya go! Taco Bell is served. Two stars because the guests are entertaining whilewaiting for food. PS: no quiero Taco Bell. #TellTheBell
This location is consistently slow, taking 10-20 minutes for just four regular items. The drive-thru and app delivery orders seem to take precedence. Be sure to check your order before leaving, as we visit more than once a week and experience incorrect orders about 40% of the time. However, if you have some time to spare, ordering inside can be a pleasant experience—enjoy the music and the friendly staff.
Vegetarian options: They could definitely use more vegan choices!
Curious why the staff doesn?t pay attention to requests, specifically on sauces. Last 4x I?ve ordered delivery..I?ve asked for only fire and hot sauce. And every time they would only send mild. I don?t mean make a big deal out of it but it?s irritatingat this point for me that I had to write a review. Please tell your staff to honor requests. There are plenty of other TacoBells we could go to. Thank you.
I don't understand why Taco Bell has a low rating. The restaurant is well-maintained and there's ample parking available. The Doritos taco was absolutely delicious. While it's fast food, it deserves recognition for being good fast food: the service is quick, and I really appreciate the convenient location.
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I don?t want to visit this Tacobell and whenever I comes the experience is going bad and bad. You will never get your order within time. Minimum needs 10-15 mins for a simple order.
It was a horrible experience. We got horrible service with really bad food, it was very poorly made. There was literally no cheese in the cheese quesadilla
Doritos Cheesy Gordita Crunch Nacho Cheese
Nacho Cheese Doritos Locos Tacos Supreme
Chipotle Ranch Grilled Chicken Burrito
3 Doritos Locos Tacos Supreme Combo
Nacho Cheese Doritos Locos Tacos
Steak Chile Verde Fries Burrito
Black Bean Crunchwrap Supreme
3 Crunchy Tacos Supreme Combo
Supreme Soft Taco Party Pack
Cheesy Bean And Rice Burrito
