"I really don’t like the beef at this Taco Bell location, which is why I no longer buy tacos here. Additionally, the manager is very rude, and the customer service is poor. The beef on the menu is not good at all. I would give this place a zero rating."
I purchased 7 items from Taco Bell’s online menu and picked them up in-store. The store manager, a female staff member, assisted me. I clearly mentioned my order was for 7 items, but she said something was missing when checking with her staff. After she corrected it, I assumed everything was in my two bags. However, at home, I realized I only received 4 tacos instead of the 5 I ordered. I called back and spoke with the same manager, who insisted all items were included. When I explained I was missing a Doritos Taco, she offered for me to return, but I chose to get food elsewhere. I don’t understand how the order was incomplete when there was only one customer ahead of me inside and one in th...
I ordered three Beefy 5-Layer Burritos, one with beans and two without. When I mentioned the mix-up to the cook, she insisted that they had only made three and that two were without beans, arguing with another staff member about it. She didn’t apologize or offer to replace the order; she just continued with her tasks. When I finally got my replacement, it was incorrect. While I was eating, another customer walked in to place an order, but instead of being served, he was directed to use the self-order kiosk. Additionally, customers in the drive-thru were frequently sent to curbside pickup, even when they had small orders. It seemed like they were trying to make it look like the drive-thru was...
I just ordered from there, and the food was cold. You could tell the staff knew it was cold by the expressions on their faces right before they handed me my meal; they simply seemed too lazy to prepare fresh food. I ended up throwing it away and going somewhere else. This location really needs to hire people with a better work ethic.
My experience at Taco Bell was disappointing. They didn’t give me any napkins or hot sauce, and my order got mixed up since they were handling several drive-thru orders simultaneously. The food arrived cold, and my burrito had barely any meat—just a tiny amount. All I could really taste was the tortilla.
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I really don’t like the beef at this Taco Bell location, which is why I no longer buy tacos here. Additionally, the manager is very rude, and the customer service is poor. The beef on the menu is not good at all. I would give this place a zero rating.
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