I wouldn't recommend using their app, as it's not functioning properly! I recently tried to claim my freebie for downloading it. I followed the instructions to pick up my five-layer burrito, but when I reached the drive-thru window, they had no record of my order. I could clearly see my order on my phone, showing that I was at the correct location: 5772 Hollister, Houston, TX. The employee asked me to come inside, but since I had a sick dog with me, I couldn't go in. She refused to fulfill my order and threatened to call the police if I didn’t move my car, which she proceeded to do while I was trying to figure out how to cancel the order on my phone. I offered to move my car if she could gui...
When I finally reached the window, she carelessly flung my drink at me, causing the poorly secured lid to splash all over my car. After making me another drink, she took my card and processed my payment but refused to give me a receipt, saying it was attached to the box. However, the sticker on the box merely indicated what I had ordered, not the receipt with pricing details. I insisted on getting the receipt before leaving, and when she finally handed it to me, she had ripped off the portion with the survey code and store number.
When I didn’t move, asking for the rest of the receipt, she pretended not to understand and claimed she couldn’t reprint it. I simply asked for the torn-off piec...
When I finally reached the window, she carelessly threw my drink at me, which was not properly sealed and spilled in my car. She then made me another drink, took my card, and completed my order but refused to give me a receipt, claiming it was on the box. However, the sticker on the box only showed my order without any prices. I insisted on having the receipt and wouldn’t leave without it. When she finally handed it to me, she had ripped off the part with the survey code and store number.
She then slammed the window shut. I didn’t move and requested the missing part of the receipt. She feigned misunderstanding and insisted she couldn’t reprint it. I asked her to simply give me the torn-off...
The food at this place is questionable! I ordered a Mexican pizza, and it had a strange taste—like there was paint in it! It was so bad that I couldn't get the flavor out of my mouth. Also, the two ladies at the window didn't provide me with a receipt before or after my refund, which makes me suspicious that something is off here!
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I ordered 2 fiesta potatoes. They were cold and chewy-crispy old potatoesMy nacho bell grande had watery meat, more water than meat. and I asked for double meat.Steak quesadilla had more jalapeño sauce than cheese or steakA guy at the food lane with very long hair and no hair net.
This restaurant no longer offers the chili cheese burrito, but the staff are always friendly and courteous. I didn't have any issues with my order. Since it's conveniently located on my way home from work, it's a great spot for lunch or a quick bite after my shift.
My tacos were cold and I wish the tacos were actually filled with meat instead of just taco toppings. The Taco Bell company needs to change their policy and actually provide food that is fulfilling. I never get my moneys worth.
You practically have to go into the kitchen and make your own order for it to be accurate.
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The night team is wonderful and has such a great vibe! This is the best Taco Bell around!
The shift manager was amazing an her team an food matched her energy. Thank you!
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3 Doritos Locos Tacos Supreme Combo
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Black Bean Crunchwrap Supreme
3 Crunchy Tacos Supreme Combo
Blue Raspberry Breeze Freeze
Supreme Soft Taco Party Pack
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