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"A very Average experience for a premium price. My online reservation had not been received prior to our arrival. Steaks were unevenly cooked and we had to send back steaks for being over cooked. Worst of all we found a glass piece in the food. Had to even change glassware as we were served chipped and cracked drinking glasses. Despite the dissatisfaction with the food and all the setbacks. The service was good and the view better. Would not dine here again."
Phone: +552133800259,+552133800200
Address: Rua Felicio Dos Santos 15, 20241-260 Rio De Janeiro, Brazil, Rio de Janeiro
City: Rio de Janeiro
Website: https://www.santateresahotelrio.com/
Monday: 12:00-15:30
Tuesday: 12:00-15:30
Wednesday: 12:00-15:30
Thursday: 12:00-15:30
Friday: 12:00-15:30
Saturday: 12:00-15:30
Sunday: 12:00-15:30
Dishes: 11
Amenities: 12
Categories: 5
Reviews: 3419
We had one of the worst dining experiences there, and this being the only customer in the whole restaurant. We started of with a big smile and a kind lady that ordered the menu. We were served starter and then waited... And waited... And waited. An hour and a half later a new waiter was present and we asked where our main course was. The sir in question asked us what we wanted to eat and we told him we already ordered 1.5 hours before. The waiter was suddenly panicking and waiving to his colleague who was too busy on her phone to tell that she forgot something but she didn 't seem to care. They told us that the food should be ready in half an our. We told her we were not hungry anymore and w...
Amazing atmosphere, but the food was not as good nor special as one may expect. Also, I felt weird that the waiter would ask to keep the dirty cutlery for the next dish when removing the plate, switching between fish and meat! Just wouldn't expect this when the dinner is 450 reais!! They wanna fake being a fancy restaurants a rip you off. Usually gourmet restaurants give you little food but at least it's really good, exceptional. This is very little food, not tasty and super expensive. Dont recommend coming here. There are several beautiful restaurants in the area with way better food, service and not as expensive!
Very disappointing place ! Nice view and interior is really good , but the food was too bad. Me and my friend ordered two steaks and it was first bad experience in Brazil with beef , cause beef is amazing even in the cheap places. Sauce was bitter and had an old taste. We didn’t eat even half of our food and the waiter didn’t even ask if something wrong. I guess it’s normal situation here. The only apology I got was we are sorry but with our food everything is fine , we can’t make food that all people will love.
40 minutes preparation time per dish, even for a single piece of cake! Sky high prices. Small portions more like starters. Good food however. Service brought the wrong drink, which we complained about, and they did nothing. Solid wood chairs, uncomfortable, no cushions. Aircon was set to 17C only the manager looked comfortable in this temperature. 13% service charge by default. One waiter was attentive, for which we were grateful. All in all definitely not worth it, perhaps unless you have 3hrs to kill.
A very Average experience for a premium price. My online reservation had not been received prior to our arrival. Steaks were unevenly cooked and we had to send back steaks for being over cooked. Worst of all we found a glass piece in the food. Had to even change glassware as we were served chipped and cracked drinking glasses. Despite the dissatisfaction with the food and all the setbacks. The service was good and the view better. Would not dine here again.
