Texas Roadhouse - Table reservation

We tried calling ahead due to having a larger party and after being on hold they literally answered the phone to hang right up on us three times. This lead to having to wait at the restaurant and them elongate the wait we tried to avoid and to be polite in calling ahead. They also had us wait outside or in our cars, which again could’ve been avoided if they answered the phone instead of hearing the hostess say her name and then hang up abruptly. Our waitress was amazing and the food was alright. All steaks cooked incorrectly and for the price you should just go to a steak house. All in all, we just tried being considerate and responsible and being hung up on is just unprofessional.

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Our experience at DECATUR AL roadhouse WAS different FOR me AND my wife. She said her meal was great,BUT mine, excuse my answer, but my meal sucked. I ordered COUNTRY FRIED steak. The steak was huge and so hard it WAS hard TO cut or eat, that is the crust. THE steak inside, what LITTLE was there, you could hardly chew it. Now the staff was great, and THE waitress was very nice AND helpful. This was my second bad experience at THE SAME location, that time with a prime rib, and then to wy WIFE and grand daughter enjoyed there meal. I will go back TO TEXAS roadhouse and hopefully get a good experience.

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They expect people to sit outside in the heat while waiting for a table even though there are benches inside. It’d be better to have a sign posted to wait in the car until the table is ready and remove inside benches if they aren’t supposed to be used. Wait staff hostess needs to advise this fact upon a customer entering the restaurant and quit being rude, use good manners. Is good customer service even taught anymore? We left and did not dine there because of the first impression given.

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I went to dinner with my mom and we said we had to wait outside or in the car. no statement was submitted. it was a cool windy day, and they have benches inside, so I don't understand that customers are unnecessarily unpleasant. Once we were able to get inside and sit down, the food and service were great, but I feel like the initial greeting and said to wait outside, reduced the total experience. more than likely I will choose another restaurant for our next trip.

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Me and my hubby went for dinner and was greeted with kindness and punctuality. The staff was very welcoming and energetic! Our server was Carolyn and she was the absolute best!!!!! The food was awesome too!!! I hope everyone gets the same experience we did!!

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