Hostess didn't know how to confirm reservation told me the system was broken then said the restaurant was under new mgmt and they didn't tell her anything . That was after she told me it would be a 40 minute wait and I was surrounded by empty tables. The manager finally came had us seated and our server was terrific! I stopped another young lady on the way out and told her that I wanted to confirm my reservation was confirmed with open table and she saw it immediately and took care of it. Hostess should be trained or let go. She probably was just ready to leave and had to stay because of the 3 employees that came in all together late.
TGI Fridays - Table reservation
1475 Western Ave Albany, NY 12203, 12203-3702, United States Reservation"We reserved through open table and didn't have to wait."
Details
Phone: +15184891661
Address: 1475 Western Ave Albany, NY 12203, 12203-3702, United States
Reservation, Booking
City: Albany
Website: http://www.tgifridays.com/
Opening hours
Monday: 11:00 -01:00
Tuesday: 11:00 -01:00
Wednesday: 11:00 -01:00
Thursday: 11:00 -01:00
Friday: 11:00 -01:00
Saturday: 11:00 -01:00
Sunday: 11:00 -01:00
Statistics
Dishes: 10
Categories: 5
Reviews: 462
Address
Reviews
The manager and a host were present when I entered and they did not greet me. I actually think they glared at me, after a few awkward moments I explained that I made a reservation for 10 via opentable, they had no idea what I was talking about. After checking the reservations they found my party and found room for us. I was waiting by the door and when i went to sit on the couches there were two big piles of spit on the floor. The restaurant was fairly empty, but it took forever to order our first round of food. We were sent a new waitress and she was much nicer and more helpful.
My husband and I have been here for at least half an hour and the waitress came twice to the table..luckily we ordered our food and drinks the first time.
I do not frequent TGI Friday's but came here once because I travel to Albany and it's close to my hotelI got the wings. Book a table now
Overall good experience. The food wasn't as good as expected. Service was lacking in areas, but overall a decent visit
I usually get the jack Daniels items, the jack Daniel burger is pretty good but very messy to eat.
great food, wonderful service and just an overall great place to have a nice and a good time!
The service was great. There was not a crowd when we were there so noise was managable Book a table now
Great menu. Lots to choose from. Service was top notch!
We reserved through open table and didn't have to wait.
Dishes
Book a table now
Albany
Categories
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American
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Burgers
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Drinks
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Beer
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Tea
Amenities
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Accepts Credit Cards
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Gluten Free Options
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Outdoor Seating
- Table reservation
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Non-smoking
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Reservation
- Reservation
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