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"Glad to see a refreshed new menu. Service was outstanding--friendly and considerate wait staff."
Phone: +18456929070
Address: 23 Crystal Run Xing Middletown, NY 10941, 10941-4045, United States
City: Middletown
Website: http://www.tgifridays.com/
Monday: 11:00-21:30
Tuesday: 11:00-21:30
Wednesday: 11:00-21:30
Thursday: 11:00-21:30
Friday: 11:00-22:00
Saturday: 11:00-22:00
Sunday: 11:00-21:00
Dishes: 10
Amenities: 25
Categories: 5
Reviews: 1500
We had made a reservation for New Year's Eve to grab a quick bite, but upon arriving, the hostess shouted at us to wait for 20 minutes. Despite mentioning our reservation, she rudely informed us that they don't take reservations on holidays. Feeling hungry, we decided to wait and noticed several empty tables (likely due to short staffing) and the hostess being unfriendly to other guests. The customer service was lackluster, and our waiter was decent but not very attentive, possibly due to being short-staffed as well. Unfortunately, the food was not up to par, and the overall service was so poor that we do not plan on returning.
Went to Friday’s today for dinner with my lady and I and had a great experience. Waiter Corey and waitress RO we’re very polite and great customer service and showed us all the specials they had. We will definitely be back. They definitely made up for our first experience! Thanks guys
The service at this restaurant has completely deteriorated. Despite raising their prices to be more in line with expensive restaurants, the quality of service has declined significantly.
The service at this restaurant was awful. They brought me the wrong items and charged me for things I never received. Overall, it was a very negative experience.
Glad to see a refreshed new menu. Service was outstanding--friendly and considerate wait staff.
