My husband and I have been going to the bar and restaurant for many years now. The hotel itself and staff are lovely and can’t fault the team at all. We had family up and as always as a goodbye meal we always take them to the springs as we call it. Now we had hear that there had been some changes but it didn’t put us off as it was one of our favourite places to eat. Well what can I say, it was appalling, to cut a long story short the food we ordered was freezing cold or undercooked, 5 times we had to send something back as it wasn’t good. Can I say I have never once had to complain about any meals we have had up until this point. The lass that was on that night I must admit she was very apol...
We were looking forwards to dinner at the Banff Springs after visiting a few years ago. We had so high hopes as the cost had inflated so much since our last visit. So sad to say the Cullen Skink which could once be compared to the best was disappointing, I have done better at home. The wraps for the chicken fajita came out cold and the chicken wasn’t sizzling, as did the baked ! Camembert. Bruschetta was just sliced French stick…Which were all sent back….. The mains came out, cold broccoli, Luke warm cod and fish pie…. Asked to see chef to be told he was agency and didn’t want to speak to us. Asked to speak to the manager and the waitress said she was the duty manager, we agreed to pay for o...
We booked a family evening meal here to complete our holiday in Banff. The food was excellent and the choice comprehensive. Yes it's not cheap, but you get what you pay for. Great views overlooking the sea and lovely surroundings. Service wasn't constantly checking on us, which we prefer (nothing worse than having to tell the waiter every five minutes that everything's okay). There was a delay between courses, but apologies were brought by the manager and free drinks offered again we hadn't really noticed and it was nice to have a break between courses. We had three courses each (four adults) and a drink each the bill was just shy of £200, but taste, quality and presentation couldn't be faul...
Yippee, Banff springs hotel have updated their menu, similar to their pre Covid menu. Food now served in the restaurant only and the bar is exactly that, a bar. Food was superb, and once again the staff were outstanding, Beth the restaurant manager was very much in control and was her usual exceptional high standard. They also have a festive menu too. Our first night my partner had macaroni with bacon and I had a filet steak, both were delicious. Our second night we both had the trio of meats from their festive menu, once again it was truly delicious. Well done team, and thank you Springs for getting things back to how they were.
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The breakfast experience was also lacking. There was poor reception and we were told we hadn't booked a time, even though I had specified a time upon checking in. The breakfast service was slow and the options were minimal. On the first night, the noise from a fan outside the window drowned out the TV, sometimes even at 4am. We reported this to reception, but nothing was done to fix it.
We had planned to eat at the hotel, but the menu had very limited choices and was overly priced, so we ended up dining elsewhere. Overall, our experience was disappointing and we will not be returning to this place again.
I wanted to take my Aunties out for their lunch (one had just turned 91yrs young) I rang and asked for a window table in the bar. On arrival they explained that they had moved us to the restaurant, same menu available and given us the best table. The menu was plentiful, the service was excellent and the food (we chose from the light lunch options: sandwich, salad and crisps a drink). The filling in the sandwich was not only very tasty but in abundance too Price was as expected and will definitely be going back
Just back from a great 2 day Hogmanay package the Banff Springs. 5 couples and what a fab time we had. The staff were amazing from housekeeping, reception, bar and waiting staff breakfast and evening and the super events team, all so friendly, fun and professional. hope I haven’t missed anyone out. The food was also first class so hats off to the chef s . Thank you Banff Springs for contributing to such a memorable festive party weekend.
Just returned from our third visit to the Banff Springs. The hotel is well decorated throughout and the rooms are lovely. No noise in the corridor at all. The food is excellent and the staff are all extremely attentive especially Beth and Laura. Amazing views especially at sunset. Great location with a large car park. We will be back to this great hotel.
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Turned up without a booking. They were happy to seat the three of us and provide a high chair. Excellent decor and very friendly helpful staff. Great choice of food and all we had was very tasty. Highly recommend.
This year's festive lunch was fantastic. The food was abundant and incredibly delicious. The baked camembert was a popular choice for a starter.
