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"We were hoping to have lunch at an intriguing old pub, but unfortunately, it was closed. There was no notice or information to indicate that it was not open. What a disappointment!"
Phone: +441787699999
Address: Market Hill, Clare CO10 8NN, United Kingdom, St Edmundsbury
City: St Edmundsbury
Website: http://www.thebellhotelclare.com
Dishes: 10
Amenities: 19
Categories: 5
Reviews: 967
When we arrived, everything seemed fine initially, but then the food was served. I’ll let the pictures speak for themselves—burnt dishes, undercooked items, and missing components made up a long list of complaints. Eventually, I was asked to have a private meeting with the manager, Nicki, to discuss our experience. She acknowledged the issues and agreed that we wouldn’t have to pay for the food, promising that her husband would call me shortly. When he did call, he accused me of "ranting at his wife and making her cry," which anyone who knows me would find hard to believe. He insisted he was coming to the restaurant and would take 45 minutes to get there for a one-on-one meeting. While I wo...
Over the course of two hours, we were served by four different waitstaff, and there was a lack of coordination among them. Our order was taken three times by various staff members, indicating that they weren't communicating effectively. We kept having to reassure different people that we had already ordered! To make matters worse, it took 25 minutes for our drinks—just pints for our party of four—to arrive at the table. The Sunday Roast took a staggering 50 minutes from the time we ordered to when it finally arrived. The vegetarian dish was a mess, with pieces of meat mistakenly included on the plate. The presentation was abysmal, and everything was served cold, as if it had been hastily t...
We had a fantastic roast and the service was exceptional. Our group of 25 was looking for a place to enjoy a roast meal at the last minute, without a reservation. We called ahead, and they were incredibly accommodating, setting up an entire room for us on short notice. We all truly appreciated it, and the atmosphere was wonderful. It was a perfect way to wrap up the weekend; I highly recommend this place!
I stopped by for lunch and ordered a sandwich that came with a choice of chips or crisps (Doritos). I chose the chips, and they were the best I've ever tasted—more like deep-fried potatoes! They were lightly crispy on the outside and fluffy on the inside. While they weren't cheap, they were definitely worth it. The staff was friendly and pleasant as well.
We were hoping to have lunch at an intriguing old pub, but unfortunately, it was closed. There was no notice or information to indicate that it was not open. What a disappointment!
