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"We stayed here as part of a stay and play tournament. Staff was knowledgeable and polite. Rooms were clean and spacious. My only complaint the only mirror in the room was in the bathroom. When you have multiple people in the same room that makes it tricky. I would have loved a second sink and mirror outside of the bathroom."
Phone: +19499515700
Address: 27492 Portola Pkwy, Foothill Ranch, United States
City: Foothill Ranch
Dishes: 0
Amenities: 5
Categories: 5
Reviews: 14
Upon checking in, I found out that the sink was not cleaned thoroughly. There were splash of food particles. The shower curtain has black stains, and the curtain in the room also has yellow stains. The alarm clock by the bed is dusty. The room is also not soundproof. The front desk is not available 24 hour to resolve problem. In my opinion, this hotel does not even meet the cleanliness criteria and I wonder if the hotel followed CDC guidelines.
Staff were very friendly and considerate. However, that cannot offset the poor condition of the rooms. I changed room once so my experience was based on 2 rooms. Everywhere (furniture, bedding, carpet, windows, curtains, AC unit in the room, even AC in the elevators) was dusty and smelly, toilet had stains and smelt, low ceiling, odd room design, small room, etc. I would not recommend it.
We've stayed here on several occasions and have nothing but good things to say. Staff is always prompt and friendly. Rooms are clean and comfortable. Lobby area is impressive, more so when we can once again can enjoy the bar area, darn Corona-Virus has that shut down for now. Pool is big and perfectly heated and the jacuzzi was perfect. We will be back!
Sheryl Frianeza made it very easy to make reservations for 12 rooms for our guests attending my son's wedding. The front desk staff was very efficient and friendly. The overall experience was awesome. For sure I would book my rooms again with this property in the future when I get visitors. Thanks again for making it easy for me.
We stayed here as part of a stay and play tournament. Staff was knowledgeable and polite. Rooms were clean and spacious. My only complaint the only mirror in the room was in the bathroom. When you have multiple people in the same room that makes it tricky. I would have loved a second sink and mirror outside of the bathroom.
