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"The food was excellent, we received a warm welcome and great service. The atmosphere was fantastic and exactly what you would expect from a restaurant with great food. Thank you."
Phone: +441914876135
Address: Rockcliffe Way, NE9 7YJ, Gateshead, United Kingdom
City: Gateshead
Monday: 11:00-23:00
Tuesday: 11:00-23:00
Wednesday: 11:00-23:00
Thursday: 11:00-23:00
Friday: 11:00-23:00
Saturday: 11:00-23:00
Sunday: 12:00-23:00
Dishes: 10
Amenities: 18
Categories: 5
Reviews: 3446
Went for Sunday lunch. My wife and I both have mobility problems and informed them of this at the time of booking. They said that they would make allowance for this. When we arrived we had to go up 3 steps to get to our seat. We were able to do this but they did not ask if we could do this. We were seated and waiting for someone to come take our order when we noticed a sign saying that orders must be placed at the bar. I made my way to the bar and had to negotiate around tables then down the 3 steps, then I had to pass by people in a narrow hall who were carrying their drinks. This was difficult as I cannot walk in a straight line and am unsteady on my feet. When I ordered I asked the barman...
Been coming here for years as a couple and for family occasions but will now have to have a rethink after todays meal 30/6/23) on table 6. Both my wifes and my meal was burned . The Chef claimed the chips were burnt because of seasonal potatos being difficult to cook, however, this silly excuse did not appear to account for the burnt gammon steak or the pineapple which was free of juice and had the appearance and taste of a coaster. After complaining we were offered 2 cups of coffee or a sweet which we declined. Perhaps the owner who lives near to us may want to message me on 07419589980 with a better goodwill gesture.
The staff member then went back to the kitchen and a different member of staff, who also worked in the kitchen, came to tell me that no one else had complained and that both steaks were from the same batch. When I asked why my steak was very thin, she told me that when steak is cooked 'well done', it shrinks. I have never before been served a well-done rump steak that resembled thin frying steak. She then begrudgingly offered to prepare the meal again or refund the meal. We opted for the refund as by this time my husband had finished his meal.
Called here for a lunch. Have visited before and was happy with food and service. Today 2 of the group ordered fish and chips. Fish was lovely but the chips were dry and inedible. Looked as though they had been left in an oven and completely dried out Brought this to the attention of the waitress who shrugged it off. No apology. Won't be going back
The food was excellent, we received a warm welcome and great service. The atmosphere was fantastic and exactly what you would expect from a restaurant with great food. Thank you.
